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Increasing customer awareness,
intensifying global competition and shortening product
life cycles have forced today’s enterprise to bring
their customer interactions under scrutiny. Reeling with
high attritions, sales team managers struggle to maintain
a uniform customer interaction and relationship. Add to
that is the pressure to be able to provide instant answers
to customers no matter what their physical location. The
sales team of today demands continued mobility while staying
connected to the enterprise.
Chetu understands the needs of the growing organization.
Our early adoption and knowledge of the latest voice and
data technologies have allowed us to create highly efficient,
low-cost solutions for our customers that have had immediate
returns on investment. Our consultants work with your
sales and operations team and bridge the communication
gap enabling information to flow freely through the enterprise,
be it related to customer management or mobility.
Some of our services in this domain include |
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Customer Relationship Management |
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Voice and data integration services |
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Contact center, telephony and IVR |
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| Customer Relationship
Management |
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Chetu helps you
in creating strategic differentiation and operational
superiority by configuring and implementing a CRM solution
that is aligned with the elements of your competitive
strategy. Our CRM consultants bring you their experience
across domains and packages. Chetu has service offerings
for you, whatever be the technology and process maturity
of your customer interactions. Our close alliances with
best-of-breed application package vendors like Siebel
and Microsoft combined with our excellence at Global Development
and Support, give you the best in technology as well as
execution. Our CRM Center of Excellence develops ROI toolkits,
implementation frameworks, reusable components and solutions
that help deliver value to you through accelerated project
execution, reduced design and development iterations,
and prototyping methodologies that reduce your investment.
Chetu’s CRM solutions help you to continually gather
information about prospects and customers, leverage that
information to develop customized campaigns, products
and services, personalize service to customers, and support
the marketing, sales, delivery and service processes with
integrated services. You can call our experts in to help
you plan, implement or manage a CRM technology investment,
across areas like lead generation, customer retention,
campaign management and account management. The CRM Practice
at Chetu offers the complete range of value added services
in the CRM space. The services we offer span all major
CRM packages in the market. |
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| Voice and data integration
services |
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Specializing in Cisco’s AVVID (Architecture
for Voice, Video and Integrated Data) environment, Chetu’s
expertise includes integration of voice and data services
for the Enterprise. Our implementations include design
and development of the Unified Messaging platforms that
allow seamless integration between the data and voice
messaging services, consolidated reporting for centralized
customer relationship management, IP based voice applications
etc. By converging voice and data through the same fabric
we have significantly reduced customer’s operational
costs while providing them with more powerful and functional
tools that allow them to intelligently mine information
and make informed decisions. The integrated voice and
data services allow tremendous mobility to the sales force
who for e.g. can pick up their extension at the through
the voice application on their laptop which is VPN’d
to the corporate network or they can listen to their voicemails
through the email client on the laptop and much others.
Our approach is based on internal processes that analyze
the architecture and plan the implementations prior to
implementation.
Chetu provides comprehensive entire end-to-end life-cycle
security management services uniquely equipped to help
customers guard against security threats. Our service
offerings are delivered by certified security consultants
and experts who have hands on experience in wide range
of technologies. These services include |
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| Contact center, telephony
and IVR |
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| Chetu’s contact center
and telephony discipline focuses on solutions using the
Avaya platform. This includes solutions for contact /
call centers, self-service applications including Interactive
Voice Response System, call management, screen-pop applications
built on the Intuity platform. We also provide solutions
that integrate voice services with integrated packaged
CRM applications from Siebel and Microsoft. Our deep rooted
expertise in this platform has allowed us to implement
integrated solutions with a high ROI. |
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