SLA-based Production Support Services

Chetu offers well-defined production support and help desk management processes which allows for effective capturing, reporting, tracking, and resolution of issues. Our technical team brings you production support experience across on-site, mobile, web, and cloud-based platforms for multiple industries including finance, gaming, golf, healthcare, hospitality, travel, and retail. We perform work for hire services which extends to any and all projects. Our excellent global development and support team gives you the best execution of production support services with delivery excellence, robust consulting capabilities, and state-of-the-art tools and frameworks.

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Chetu's SLA-based Production Support Services

  • Interaction, diagnosis, troubleshooting
  • Root cause analysis
  • Resolution
  • Work around
  • Escalation
  • Deployment of patches
  • Request / problem management
  • Technical support and applications support team
  • Management of incidents
  • Processing of incidents
  • Specialists and/or application development team
  • State-of-the-art infrastructure with guaranteed SLA compliance
  • Use of global support model for round the clock attention to critical issues
  • Customer chooses their support needs from:
    • 24 hours X 7 Days a week
    • 16 hours X 5 Days a week
    • 8 hours X 5 Days a week
  • Capture of incidence based knowledge gained in the issue resolution for effective future usage
  • Our solutions are highly scalable whereby enabling future enhancements to be easy to implement.
  • Tiered level support

Working with Chetu, I know I will always have consistent and frequent communication with the team every week, which includes the project manager and the team in India. The team is easy to work with because we know that whatever we ask for, they will be able to do.

Chuck Robinson, Airguide

The Chetu Advantage

  • Industry Specific
  • Scalability and
  • You Own the
    Source Code and
  • Real-Time
    Communication and
  • 1,100+
  • 16,435
    Apps Built
  • 47%
    Repeat Business & Referrals
  • 3,000+
    Happy Customers

Application Production Support Services in:

  • Banking
  • Casino
  • Clubhouse Management
  • CRM
  • Customer Loyalty Applications
  • E-commerce
  • E-learning
  • Finance
  • Food and Beverage (F&B)
  • Gaming
  • Golf
  • Grocery
  • HCM
  • Healthcare
  • Hospitality
  • Hospitals
  • Hotels
  • Mobile Applications
  • Order Fulfillment
  • Pharmaceuticals
  • Practice Management
  • Property Management Groups
  • Retail
  • Supply Chain
  • Transportation
  • Travel
  • Vacation and Timeshare Rental
  • Wearable Technology

Still not Convinced?

Contact our custom software solutions specialist now to discuss how Chetu's premier software development and integration services will help your business grow.

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