For approximately 13 years, the client has operated in the Custom Computer Programming Services business/industry within the Business Services sector, specializing in providing services to the United States Postal Service focusing on hardware and equipment development and software and application development. The client approached Chetu, a certified software development company with vast experience developing and integrating custom software, with the idea of developing an application for reserving camping locations throughout the US.
For nearly 30 years, the client has manufactured high-quality telecommunication products designed to enhance telephone line productivity and provide cost savings for numerous homes and businesses. The client's solutions have the reliability and proven communication technology to enhance properties by making it easier to operate and ensure seamless communication. Products and solutions from this client have shown to increase staff productivity by enabling the retrieval of data from one centralized location, which makes guest interaction faster and more efficient. The client strives to provide solutions that improve customer service by giving staff the tools to obtain instant access to guest information so that staff members can greet guests by name. It is the goal of the client to make products that meet individual guests' needs through features like individualized, professional voicemail, wake-up calls and more.
For 30 years, the client has committed to enriching customer satisfaction and providing consumer access to timely, accurate information on the world's most iconic brands. As a result of their dedication and expertise in total device management and information delivery solutions, they have established themselves as a global leader in providing innovative technology solutions to consumer-facing industries. Their suite of fully managed solutions includes interactive kiosks, digital signage, mobile, and multimedia designed to enhance the overall customer experience.
The client has been in the event industry for 25+ years. Through the client's experience, they have identified several pain points in the industry that usually go ignored. For instance, most platforms do not facilitate a streamlined communication between event planners and venues/suppliers, which creates a time-consuming problem. The client wanted to focus on helping planners be more productive, organized and encourage collaboration between venues/suppliers and planners while having planners retain more control over the process.
The client decided to address the challenges surrounding the difficulty of communication and collaboration between planners and venues/suppliers. From their familiarity with the industry, they observed that most planners input information in an excel sheet, which they then send to the venue/supplier who also make adjustments to the data. This process of manually inputting details in a spreadsheet can leave room for human error. The client gathered that event planning software isn't really scalable/integrated, and believed event planning should be streamlined and cloud-based.
In the pursuit of maintaining a high attendance rate of patrons, casino hosts often waste precious time and resources contacting players who have already proven their loyalty. Instead, hosts can generate more revenue for casinos by focusing on identifying why other players have not visited lately and getting them to return.
Harvest Trends offers innovative business analytics solutions specifically designed for the unique needs of the gaming industry. They grant casinos of all sizes access to the same technology and benefits as the biggest gaming operations. Harvest Trends' tools make it possible for casinos to identify and target opportunities for player growth, retention, and reactivation.
Event technologies are evolving rapidly to solve the fundamental problems meeting and event planners face. Today, more than ever, event professionals are looking to utilize custom tools to make events more manageable, memorable and engaging.
Perhaps the most popular and widely used tool planners rely on to build engagement and distribute event information is social media. With new social apps seamlessly integrated into their event management software, MICE industry professionals have been able to interact with the public, receive feedback, and create loyal attendees in more ways than ever.
As cruise ships increase in size to accommodate more passengers and amenities, cruise operators are employing the use of powerful Ship Property Management Systems (SPMS) to propel operations. Similar in function to hotel PMSs the SPMS is a central database and information aggregate from the latitudinous range of software that is leveraged to manage and streamline on-board and onshore operations. Software proprietors have a prime opportunity to offer SPMS software by tailoring existing PMS software or developing unique modules to be integrated in that specifically target the needs of cruise line operators. A complete and powerful SPMS platform encompasses a central reservation system, crew and fleet management software, material management, plus food and beverage management.
Businesses are employing technological solutions to keep up with the changing landscape of meetings and events across all industries. Planners are looking for the necessary tools to organize and enhance events to bring additional value to existing clients while attracting new exhibitors and attendees. Software proprietors need to enable the use of contemporary technology and integrate cutting edge features into their overarching events management systems or create separate applications to satiate the need. A Report generated by MarketsandMarkets states that events software will climb from a $5.10 billion industry in 2014 to a $7.78 billion industry in 2019. Niche players can utilize the industries latest trends in virtual events, mobile apps, location based technology, and business intelligence to successfully gain market share by providing unique software that the meetings and events industry needs.
an Hatzius, a chief economist at Goldman Sachs, reports that 2015 is going be a strong year in respect to the stability of the global economy. This is good news for the travel industry, whom thrive in a healthier economic environment. The European Travel Commission forecasts that global travel sales are expected to reach $830 billion by 2017. Online and mobile sales are a key factor contributing to that growth. The World Travel market indicated that mobile bookings are expected to total 35 percent of all sales by 2018. That represents a significant number for online travel agencies employing mobile applications and websites. Although the market is heavily saturated with a plethora of big players and niche market fillers there are opportunities for entities to create unique applications to gain market share.
When it comes to marketing the basic function is to use available vehicles of communication to facilitate a business's growth by strengthening relationships and communicating the values of a product or service. New forms of communication, blending location-based services with mobile devices, are evolving the landscape of traditional marketing mediums.Location-based marketing, including geo-fencing and beaconing, is transforming casino CRM by creating a mode to deliver well-timed, purposeful marketing messages to consumers. A blog published by Cisco titled Explosive Growth in Mobility and Location-based Marketing reports that this year's spend on mobile marketing was $10.15 billion with almost half being location-based. As smart phone use increases to a predicted 93% in 2018 from 65% in 2013 in North America, this market is only expected to expand. The increase in devices, data, and engagement capabilities is resulting in rapid growth in the mobile marketing sector, and represents viable business opportunities for software providers to get involved.
Hoteliers are taking advantage of technological advances in software to manage day-to-day operations, increase efficiency, reduce costs and still provide enhanced guest experience. A core element to these advancements is an integrated Property Management System (PMS) with all other platforms around the property. At the onset, the PMS stores all key data needed to run the property.This includes room occupancy, room rates, to guest demographics, maintenance schedules and other things.
By effectively integrating PMS through seamlessly data flow between various applications in and out of the PMS, hoteliers now have the potential to consolidate and simplify all applications including those used for food and beverage (F&B), Human Resources, Sales, Marketing, Guest Facing, POS, front office, accounting, housekeeping, maintenance and amenities.
The client is a leader in the ICT, Digital Marketing and Hospitality Sectors. By harnessing their experience in product development, finance, creative design, technical support and industry expertise with cutting edge technology they are able to deliver true innovation to the hospitality experience.
To develop a framework for their existing Food & Beverage (F&B) applications (web and mobile) that will integrate with a third-party platform that collects various information about hotel guests.
This application will help hotels provide a better service by catering to the potential needs of their guests.
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