Two weeks ago, we landed in Salt Lake City to attend Xactware®'s 2018 Conference, Elevate. For three days, we were completely immersed in a melting pot of contractors, insurance and independent adjustors, and software providers all tapping into the same wealth of information and linked together by the unified belief that Xactware® offers boundless potential for growth.
A shared objective among businesses today is to reduce expenditure, maximize productivity, and maintain a competitive advantage over their competitors. When it comes to insurance companies, adjusters spend a fair amount of time in the field and even more so behind a desk prioritizing, documenting and closing claims. As a solution, many insurance companies are implementing Field Services Claims Applications to steer away from paper-based Field Service Management (FSM), and shift to a mobile workforce system that boosts efficiency and optimizes time.
The traditional way to file a claim is extremely dated and time-consuming. The process of reporting a claim typically goes like this: the customer files a claim, brings the vehicle to a repair shop, waits to hear from the adjuster, waits for repairs to be completed, and finally receives a check to cover expenses. Insurance claim applications provide an entirely new level of convenience for clients and insurance companies alike. Customers no longer have to spend days waiting to receive an estimate.