Online ticket brokering's growing internet presence since the early 2000s has resulted in a ticketing software market that is saturated with various technologies that help ticketing proprietors enhance and streamline their operations. However, the ticketing industry is extremely fragmented and not all software systems are guaranteed to meet the specific needs of each broker.
For those who want to get serious about reselling tickets, off-the-shelf solutions will not suffice. To capitalize on a booming market and efficiently handle high volumes of ticket sales, it is imperative to utilize custom inventory management systems, pricing engines, ticket processing software, as well as seamlessly integrate to other brokers' APIs.
As companies increase the use of self-service kiosks, they will also require custom software that integrates flawlessly with existing devices and back-end support software. Many industries, such as retail, gaming, travel, hospitality, banking, finance, food service, and healthcare are adopting at least some aspect of self-service as part of a continued push to improve customer engagement. According to a self-service consumer survey by Networld Alliance and reported by Four Winds Interactive in an article titled Important Trends and Statistics for the Self-service Kiosk, 89% of U.S. adults use automated self-service kiosks at least some of the time. It is this preference by consumers that gives truth to the report by bccReaserch in which they say self-service technologies are expected to grow to 33.8 million units by 2015. With the right software, developers can find themselves on the forefront of the market.
The client is a renowned player in the secondary ticketing industry with their own broker exchange platform with features like: instant ticket purchasing, interactive 3D seating charts, powerful analytic tools providing visibility to complete data about various events, sales and pricing charts.
The client required a ticketing POS platform to be integrated with a broker exchange for a seamless flow of ticketing data to the ticketing POS terminal.
The client's existing ticketing platform was a standalone application without accounting software integration. The brokers would have to manually feed all transactions into an accounting software like QuickBooks and Great Plains. To address this issue, the client needed an application that could import the data directly from their cloud based POS application and sent to the broker's accounting software. The data import would be scheduled to run at specific designated intervals as well as done manually upon request.
The customer is a Fortune 500 multinational telecommunications corporation that provides mobile and fixed telephony services worldwide. This organization is among the largest in the United States by total revenue.
The client approached Chetu to create an interactive kiosk application users to browse through the product or service information available on the kiosk that was added by the administration.
Chetu's objective was to create a kiosk application to provide the client's employees access to the latest products and services being generated by their Evolving Technology Group internal teams.
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