Online ticket brokering's growing internet presence since the early 2000s has resulted in a ticketing software market that is saturated with various technologies that help ticketing proprietors enhance and streamline their operations. However, the ticketing industry is extremely fragmented and not all software systems are guaranteed to meet the specific needs of each broker.
For those who want to get serious about reselling tickets, off-the-shelf solutions will not suffice. To capitalize on a booming market and efficiently handle high volumes of ticket sales, it is imperative to utilize custom inventory management systems, pricing engines, ticket processing software, as well as seamlessly integrate to other brokers' APIs.
As companies increase the use of self-service kiosks, they will also require custom software that integrates flawlessly with existing devices and back-end support software. Many industries, such as retail, gaming, travel, hospitality, banking, finance, food service, and healthcare are adopting at least some aspect of self-service as part of a continued push to improve customer engagement. According to a self-service consumer survey by Networld Alliance and reported by Four Winds Interactive in an article titled Important Trends and Statistics for the Self-service Kiosk, 89% of U.S. adults use automated self-service kiosks at least some of the time. It is this preference by consumers that gives truth to the report by bccReaserch in which they say self-service technologies are expected to grow to 33.8 million units by 2015. With the right software, developers can find themselves on the forefront of the market.