Chetu – Custom Software Development CompanySearch blackphone blackcross black


Elevating The Telecom Experience Through AI-Integrated Custom Solutions

Hire Experienced and Dedicated Telecommunications Systems Developers

Our dedicated development team has many years of combined telecommunication industry experience building custom software solutions, such as mobile & web applications, Omnichannel solutions, OSS/BSS solutions, VoIP services, and machine learning algorithms.

Operations Support Systems (OSS)

Our developers program custom OSS Telecom solutions with VoIP-based services, like server-side applications to enable soft switches and personalized SIP clients to optimize the operations of multiple operations, including:

  • Network Resources Inventory Management

  • Fault Management

  • Fraud Protection Solutions

  • Performance Management

  • Troubleshooting

  • Trouble Ticketing

  • Customer Billing Management

  • Data Reports & Dashboards

  • Security Authentication

Business Support Systems (BSS)

We build custom BSS Telecom solutions to manage your products, orders, revenue stream, and customer management processes, equipped with tailor-made platforms, applications, tools, and systems, including:

  • CRM Systems

  • ERP Software Solutions

  • Billing Systems

  • Customer-Self Service Portals

  • Personnel Management Corporate Portals

  • Predictive Analytics Solutions

  • Report Generation & Data Visualization Tools

  • Sales & Lead Generation Automation Systems

AI-Powered Telecommunications Solutions

At Chetu, we are committed to providing the latest technological advancements to your business. AI-powered Telecom systems helps enhance network performance, reduce operational costs, improve customer experiences, and stay competitive in a rapidly evolving industry. In addition to our cutting-edge solutions, we also offer comprehensive Telecom managed services to ensure the continued efficiency and reliability of your telecom solution.

AI-Driven Network Management

Our developers use AI in network management for predictive maintenance preventing equipment failure, reducing downtime, and enhancing network reliability. Self-optimizing networks powered by AI automatically improve service quality for subscribers. AI algorithms analyze call detail records for pattern identification and network anomaly detection.

AI-Enhanced Customer Service in Telecom

Our expert team develops AI-powered chatbots that handle customer inquiries and support requests, providing 24/7 assistance and reducing the workload on human agents. Additionally, AI-enabled voice recognition for telecom services improves interactive voice response systems and enables voice-controlled customer interactions. AI-powered assistants help improve customer experience and satisfaction.

AI-Powered Network Security Solutions for Telecom

Our experts develop AI algorithms that identify unusual network behavior patterns that may indicate fraud or security breaches, helping mitigate threats in real-time. These solutions can also help enhance security with AI-driven authentication systems. This system analyzes user behavior and biometric data to determine identity.

Telecom Network Optimization with AI

Our team can implement AI algorithms that predict network traffic spikes and allocate resources accordingly to ensure a smooth user experience during high-demand periods. AI can optimize resource allocation to minimize latency and improve network performance. It can predict the coverage and capacity requirements for new network deployments and suggest optimal locations for new cell towers or network infrastructure based on data analysis.

AI-Powered Quality of Service Management

We can integrate AI algorithms into telecom networks to enable real-time performance monitoring and adjust automatically to maintain high service quality. AI allocates bandwidth based on immediate demand, optimizing Quality of Service (QoS) by prioritizing critical applications and improving the overall customer experience.

Telecom Billing and Revenue Management with AI

Our developers can integrate AI that verifies the accuracy of rating and billing processes to ensure that customers are charged correctly. AI helps operators accurately bill for roaming services and interconnect agreements with other telecom providers, reducing revenue leakage. Additionally, AI predicts which customers will likely churn and suggests retention strategies to minimize customer attrition.

Real-Time Telecom Analytics Powered By AI

Our AI-driven analytics provide insights into subscriber behavior and preferences, aiding marketing and service customization. AI helps segment customers based on usage patterns and preferences, allowing operators to tailor promotions and offers to specific customer groups. Telecom operators leverage AI to desire value from their data by selling anonymized and aggregated insights to third parties.

IoT Connectivity & Network Slicing

We develop AI algorithms that help manage the vast number of IoT devices connected to the telecom network efficiently. AI can also anticipate device failures in IoT networks and trigger maintenance actions. AI also facilitates network slicing, allowing operators to create customized virtual networks with specific QoS requirements for different use cases.

AI-Powered Telecom Inventory Management

Our developers can implement AI algorithms into inventory management systems to help operators optimize their network assets, reduce operational costs, improve resource allocation, and ensure the efficient functioning of their telecommunication networks. It enables telecom companies to make data-driven decisions and maintain a competitive edge.

Intelligent Telecom Data Monetization

Our team can implement artificial intelligence to transform the data generated by telecom operations into a valuable asset. AI processes and analyzes this data to extract valuable insights and patterns, enabling personalized services, location-based offerings, and market research opportunities. Operators can create custom data products, ensure data privacy and compliance, and establish pricing models to maximize revenue from telecom data while enhancing customer experiences and staying competitive.

Custom Telecommunications Systems Solutions

We develop custom systems solutions for Communications Service Providers (CSPs) to reduce costs, generate new revenue sources, and create the ultimate user experience through issue diagnosis, system optimization, and problem resolution services.

Operations & Business Support Systems Development

We develop custom telecommunications software, including Operations Support Systems (OSS), Business Support Systems (BSS), Network Functions Virtualization (NFV), Software-Defined Networking (SDN), Web & Video Conferencing platforms, and network management applications for both on-site and cloud-based IT infrastructure.

Network Management Software Development

We develop custom network management software to help your team effectively manage your telecommunications functions for front-end and back-end, including network configuration & provisioning, network inventory management, Order Management, CRM, charging & billing systems, and so much more.

Network Applications Development

Our expert telecommunication software developers create network applications and communication portals with connectivity management services, performance monitoring programs, and computer telephony integration effectively streamlining your communication processes across the board.

Performance Monitoring Systems Integration

Chetu’s experts integrate IP address management systems, performance data collection, telecom security management systems, information modules, network layer systems, fault detection solutions, and diagnostic tools to enable teams to monitor and maintain network efficacy.

Call Accounting Software

We develop custom call accounting software into your existing telecommunication infrastructure to track different kinds of calls without interrupting the flow of calls. This software captures, records, documents, and assigns all costs associated with telephone-usage to optimize your network, security, and PCI-DSS compliance.

Security Management Software Solutions

Our developers implement security measures to prevent SIP hacking, caller ID scams, Signal System No.7 (SS7) attacks, Domain Name Security (DNS) breaches, and more, utilizing IoT best protocols like secure authentication, Layer Two Tunneling Protocol (L2TP), and data encryptions (NASH, DES, RSA, AES).

Custom Telecom Solutions

We develop top-of-the-line telecommunications systems designed to optimize workflows, streamline communication processes, and capture new markets for telecom companies looking to guarantee added operational value.

Telecom BI Solutions

We develop telecom business intelligence (BI) solutions that leverage critical data from your operations to maximize your ROI and foster strategic decisions through implementing the following functionalities:

  • Strategic Performance Management

  • Campaign Management

  • Revenue Management

  • Customer Management

  • Payment Risk Management

  • Telecommunications Data Management

  • Network, Regulatory, & Compliance Solutions

Telecom Application Support Services

We provide comprehensive support services for telecom applications, ensuring optimal performance and long-term efficiency.

Telecom Application Technical Support

Our dedicated application support experts provide end-to-end telecom application support. We make sure your telecom software solutions fit your business needs and run smoothly. We provide seamless implementation, integration with your other software systems, product administration, and other support services to ensure optimized functionality and reliability.

Responsive 24/7 Help Desk Service

Our support team is available around the clock, 24/7. We can promptly address issues and ensure uninterrupted service by leveraging advanced OSS telecom systems. Our remote assistance services powered by our advanced ticketing system allow us to diagnose and resolve issues without delay. We use cutting-edge remote tools to ensure a quick and efficient resolution to keep your operations running smoothly.

Extended Support & Maintenance

We provide extended support, continuously monitoring telecommunication applications to identify potential issues before they impact your operations. We ensure high reliability and performance with software maintenance—guaranteeing system optimization with the latest features and security enhancements. We manage regular updates to guarantee compatibility and security for your applications.

Quality Assurance & Testing

Quality assurance and testing are paramount to having high quality telecom software. We have a rigorous approach and thorough process to ensure the highest quality solutions. With cutting-edge tools powered by the latest technologies along with meticulous protocols, we ensure optimal performance and security for your telecom applications.

VoIP-Based Telecom Solutions

We engineer custom VoIP-based telecom solutions to improve automatic data conversions, data routing, and voice traffic transmissions using the following multi-faceted VoIP communications feature kit:

  • Video, Audio, & SMS Mobile Applications

  • Multimedia Conferencing

  • Desktop Softphone Connectivity

  • Data Security & Encryption

  • Connection Breaks

  • Processor Draining Capabilities

  • Interactive Dashboards

Custom Telecom IOT & VAS Application Integration

Telecom IoT Solutions

We engineer custom solutions using IoT platforms to aid in the network transition from 4G to 5G. These solutions connect IoT devices to their cellular networks using Narrowband IoT (NB-IoT) & LTE-M protocols and are equipped with features to handle asset management, cellular & satellite connection support, sensor data security, and more.

Telecom AI Solutions

We integrate Artificial Intelligence (AI) Solutions to automate critical business processes for your telecom organization. We incorporate virtual assistant solutions, Robotic Process Automation (RPA) software, network monitoring software, and network optimization tools to boost overall efficiency and automation.

Custom VAS Software

Our support team custom Value Added Service (VAS) solutions, consisting of highly advanced non-core services designed to promote telecommunications operators’ organizations. We implement services, such as voicemails, SMS voting, message recording, ring back tones, balance check capabilities, and more for an enhanced customer experience.

Computer Telephony Integration Software

We develop custom computer telephony integration software, including IP Private Branch Exchange (PBX) to facilitate interconnectivity, Centrex Software Systems using compatible lines for continuous service with minimized downtime, and Session Initiation Protocol (SIP) Trunking Systems to provide IP protocol-based connectivity with PSTN networks.

Custom Telecom Integration Services

We integrate third-party telecommunications APIs, cloud communication platforms, expense management system, call center programs, and more into your existing systems and applications to deliver success-driven telecommunication operations results.

Telecommunications API

We integrate flexible and robust telecom APIs from global telecommunications industry leaders to your existing business solutions to optimize workflow efficiency.

Telecommunications API

Cloud Communication Platforms

We integrate with cloud communication platforms that offer fast, simple, and scalable ways for companies to modernize business communications.

Cloud Communication Platforms

Telecom Expense Management System Development

We integrate custom expense management solutions designed to help businesses manage and control their expenses and assets.

Telecommunications Expense Management Software

Contact & Call Center Software

We integrate with contact & call center software solutions to transform customer engagement for contact centers worldwide.

Contact & Call Center Software

Telecom Software: Frequently Asked Questions

Telecommunications software optimizes operations in many industries. It includes billing, network management, CRM, and communication apps. It enables efficient data exchange, enhances network performance, and improves customer service. Tailored to telecom needs, it streamlines operations, boosts productivity, and delivers superior services.

A Service Access Point (SAP) serves as a distinctive tag for network termination points employed in Open Systems Interconnection (OSI) networking.

CTI (computer telephony integration) software integrates telephony and computer applications for enhanced call management, customer service, and operational efficiency. It streamlines communication processes, routing, and data management. Boost productivity and deliver exceptional experiences.

AI in telecommunication software revolutionizes the industry. It analyzes sensor data, predicts issues, and proactively prevents outages. AI algorithms forecast congestion, enabling intelligent traffic rerouting. This enhances performance, minimizes downtime, and delivers superior user experiences.

Implementing AI in telecom faces challenges. Managing vast data volumes is tough. Integrating with legacy systems requires planning. AI expertise shortage exists. Security and privacy are vital concerns. Addressing these challenges enables automation and operational efficiency.

Software support services for telecom involve technical assistance for telecommunications software, encompassing tasks such as remote troubleshooting, installation, and more. These services can be provided by telecom product vendors, consulting firms, or third-party maintainers, covering various telecom software components. They do not include software updates or upgrades.


Drop us a line or give us a ring with any questions on software for telecommunication. We love to hear from you and are happy to answer any questions.

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