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Disconnected tools slow teams down. Customers feel it.
With Salesforce Service Cloud, you bring everything into one intelligent system, combining automation, AI, and omnichannel support to deliver faster, more consistent experiences.
We help you design, build, and optimize that system, so your support team doesn’t just respond faster, but works smarter.
Full Salesforce Service Cloud platforms that are strategically focused and implemented to modernize your customer service operations
Customer support workflow and customer relationship management architecture consulting to make it scalable and suitable to your own business requirements. Our qualified consultants would evaluate your current environment, pinpoint gaps and provide a customized Service Cloud roadmap.
End-to-end Service Cloud implementation including setup, configuration, and deployment. We adhere to Salesforce best practices so that the go-live process will take place with the least possible disturbance to your current operations.
Create your own support processes by developing custom Apex, Lightning components, and workflow automation to fit the needs of your support processes. Bespoke solutions are built by our developers to add extensions to native functionality and integrate with your tech stack.
Integrate Service Cloud with ERP systems, telephony platforms, marketing applications, and third-party applications. With the help of our integration specialists, we build data flows across your enterprise using REST/SOAP APIs and middleware across platforms.
Chetu is a trusted global provider of AI-powered software and technology solutions. For more than 25 years, our experts have helped organizations modernize operations, enhance efficiency, and accelerate innovation. With vast industry expertise and a people-first approach, we build secure, scalable systems that bring real results and lasting impact.
Explore the full range of Salesforce Service Cloud services designed to streamline workflows, strengthen your customer service CRM, and scale support automation with AI.
Seamlessly transition from legacy systems to a modern Salesforce Service Cloud platform with minimal disruption. Our Salesforce CRM migration ensures secure data transfer and optimized workflows for long-term scalability.
Enhance your existing Salesforce Service Cloud environment with performance tuning and workflow improvements. Our Salesforce CRM optimization services help maximize efficiency, automation, and user experience.
Ensure continuous performance with proactive Salesforce Service Cloud managed services and support. We help maintain, monitor, and enhance your Salesforce customer service CRM environment.
Improve data accuracy and insights with structured Salesforce Service Cloud data management solutions. Our approach ensures clean, reliable data for better reporting and decision-making.
Streamline support workflows with centralized Salesforce case management across your customer service CRM. Automate case tracking, escalation, and resolution using Salesforce support automation tools.
Deliver consistent support experiences with an omnichannel support platform across all touchpoints. Salesforce Service Cloud enables seamless engagement across chat, email, phone, and social channels.
Empower customers with self-service portals built on Salesforce Service Cloud for faster issue resolution. Reduce support load while improving satisfaction with intuitive, AI-powered customer support tools.
Leverage AI-powered customer support with intelligent case management in Salesforce Service Cloud. Automate prioritization and assignment using predictive insights and real-time data.
Customize your Salesforce Service Cloud platform with Service App Builder for tailored workflows and interfaces. Create scalable, user-friendly applications aligned with your unique customer service CRM needs.
Turn support data into actionable insights for continuous improvement.
We integrate Salesforce AI customer service to automate customer support, anticipate customer needs and convert every interaction into actionable knowledge, at scale.
Wild Birds Unlimited needed better visibility into fragmented POS data across franchise stores. They required a unified system to integrate POS, reporting, and analytics for real-time business insights.
Results:
Unified POS and analytics data systems
Enabled real-time store performance insights
Improved inventory tracking and forecasting
Streamlined POS maintenance and operations
Enhanced reporting across franchise locations
“The new software tools have given our WBU franchise store owners a new sense of 'empowerment' over their business at the local level, and helps provide system wide insights and analysis to the staff plus leadership team at the corporate level. Our ability to have quick access to data enables us to be agile in changing market conditions and helps us remain the leader in our industry.”
— Charles Braganza, Executive Information Systems Manager
Leadec needed to replace legacy, paper-based vehicle processing workflows with a unified Salesforce Service Cloud platform. They required automation across VIN processing, yard management, and railcar operations to handle high-volume vehicle logistics efficiently.
Results:
Automated VIN processing and yard assignments
Improved railcar loading accuracy and tracking
Centralized visibility across vehicle operations
Reduced manual errors and misloads
Streamlined multi-user workflow management
Scalable platform for future enhancements
“Thanking you for your recent work. The quality of the work is outstanding; our users and customers are delighted. You have far surpassed all of our expectations. We’re looking forward to a long and successful partnership with Chetu!”
— Gareth Crawford, Manager of System Development
“I wanted to take a moment to express my sincere appreciation for each of you and the outstanding work you’ve done on this project. Your dedication, creativity, and expertise have been instrumental in bringing our vision to life.”
— Shawn M., Founder and CEO
“As someone going through a software development process for the first time, I appreciate the patience, guidance, and clarity your team has brought to every step. You’ve made what could have been an overwhelming experience feel manageable.”
— Eric D., Account Manager
“The whole team worked very hard completing this project. It wasn’t an easy project because we serve B2B customers in a niche market of quilting and crafting. These guys understood our business model and customize the new website to meet our business needs.”
— Tahseen S., President
Contact centers, self-service portals, and more, find out how companies are using Service Cloud to revolutionize customer support.
Our Salesforce Service Cloud expertise spans across major industries with custom solutions for each sector's unique problems.
Order support, returns, and loyalty automation
Patient and care coordination, compliance
KYC, complaint management and account servicing
Shipment tracking and monitoring of SLA
See how Salesforce Service Cloud compares to platforms like HubSpot and Microsoft Dynamics in delivering modern, scalable customer service experiences.
A great platform needs the right people behind it. Our certified Salesforce consulting team has delivered hundreds of successful Service Cloud engagements, from fast-track implementations to complex enterprise rollouts.
Schedule a consultation to see how Salesforce support automation can unify your workflows and enhance customer experiences. If it’s not the right match, we’ll point you toward the best path forward.
Salesforce Service Cloud is a customer service CRM application that is applied to manage support cases, customer service workflow automation, and omnichannel customer service in phone, email, chat, and social channels. It assists teams to solve challenges quicker and enhances customer satisfaction.
Service Cloud enhances customer service by routing customer cases, Einstein AI automation, a single agent console, and self-service portals. These characteristics lower the resolution time, enhance the efficiency of the agents, and provide customers with the same quality and consistent support at all touchpoints.
The timelines for implementation depend on the complexity and scope, and a typical deployment can range between 6 and 16 weeks. Our team offers a project plan with clear milestones to ensure you are always aware of where your implementation stands.
Service Cloud integrates with numerous systems such as ERP systems (SAP, Oracle), telephony and CTI systems, marketing automation systems, eCommerce systems and custom third-party applications via REST/SOAP APIs and the Salesforce AppExchange system.
Service Cloud finds extensive application in retail and eCommerce, healthcare, financial services, logistics, telecommunications, manufacturing and technology industries. Service Cloud services can be used in any industry involving a large number of customer interactions or complicated customer support procedures.
Einstein AI improves efficiency as it automates case classification, predictive CSAT scoring, chatbots (Einstein Bots), next-best-action recommendations, and intelligent article suggestion, allowing agents to fix cases and use less manual effort.
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