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Case Study
Harnessing various tools, such as APIs and the Chetu Source Code Control System, we created the unified system that would streamline user interaction and lower costs.
The technologies leveraged on this project included:
To unify existing systems into a single application, Chetu leveraged Saviynt and various APIs to organize and utilize user data
Our client, an IT services provider that positions itself as a transformative entity within the space, needed assistance creating innovative tools. More specifically, the client’s goal is to help their customers utilize and manage their cloud services safely, efficiently, and cost-effectively.
We were tasked with repairing and developing assets that would be used to import user accounts from Workday and ServiceNow to Saviynt. The client also wanted to solidify a relationship with us to aid them in future integrations with other applications in Saviynt.
On a granular level, we were hired to improve their access management system alongside their identity governance by addressing existing bugs, establishing new integrations, developing attribute mapping, and preparing for future integration. As a result, the new system provides easier account management, improved connectivity, and scalability.
To meet these intended results, we leveraged the following tools:
Saviynt: Capable of managing access, user identities, and compliance – the most fundamental tool for the integration goals.
Workday Connector: A Simple Object Access Protocol (SOAP) API fetches user data from one software and seamlessly maps it into another.
ServiceNow Connector A Representational State Transfer (REST) API that was leveraged to connect with ServiceNow and enable the applicable importation of user data into Saviynt.
Saviynt Database: The method of storing and managing the aforementioned imported data.
Chetu Source Code Control System (TFS): This control system manages and works on code changes while ensuring a collaborative effort for the developer.
In tandem, these tools formed a robust ecosystem that enabled productive integration processes and data management.
Distinctively, the Saviynt application serves as the base for identity governance and allows for in-depth access control and user management. Furthermore, the system successfully imported data from these applications into Saviynt by utilizing the Workday Connector and ServiceNow Connector. Then, using JSON-based mapping, the system enabled Create, Read, Update, Delete (CRUD) operations alongside accurate attribute mapping within user accounts—improving synergies between the systems and compatibility.
In addition, because the information was readily available, the Chetu Source Code Control System served as a code organization and tracing tool, leading to a unified identity governance solution.
In conclusion, as this new system is rolled out, the client expects to see enhancements in efficiency and reductions in human error. The newfound cohesion with user data from HR and IT systems being accessible in a single application addresses the client's immediate needs while positioning the system for future growth.
Additionally, because CRUD operations and attribute mapping function smoothly, this level of automation will reduce workload and costs over time while maintaining regulatory compliance regarding user data handling. The developed software solution streamlines customer and employee service and onboarding processes, ultimately leading to more reliable and quicker outcomes.
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