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ServiceNow Integration

Our ServiceNow developers seamlessly integrate SaaS applications, legacy systems, ERPs, data formats, protocols, and internal plus external data sources to the ServiceNow platform using RESTful and SOAP APIs to automate IT workflows. Our ServiceNow integration services automate business processes giving enterprises users the ability to make informative decisions, prepare better, increase revenue, user experience and more.

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Work with a ServiceNow Developer

Chetu is a leading ServiceNow Partner equipped with the backend industry acumen to analyze your business processes and assist with any ServiceNow development, implementation, integration, support and more. We ensure business growth by building long-term strategies and providing the IT solutions your business requires.

ServiceNow Programming

Chetu ServiceNow programmers work with you on any ongoing platform development, integration or configuration for all ServiceNow solutions and tools including, HR Automation, Field Service, IT Operations, Asset Tracking and Sales Management.

ServiceNow Customization and Configuration

Our ServiceNow developers personalize, customize and configure the platform to best fit your business requirements. We configure support groups, assignment rules, preferences, groups and more. Our customization services include custom client scripts, UI action, UL scripts, ACL's and more.

ServiceNow Platform Architecture

We engineer a centralized IT architecture by merging disparate data sources to enhance functionality within the ITSM infrastructure and optimize internal IT processes.

ServiceNow Development

Our certified ServiceNow developers program custom business applications using ServiceNow's Platform-as-a-service (PaaS) and create custom modules to extend the core functionality. Other of our custom ServiceNow developments include chatbots, CMS platform, dashboard customization and enterprise mobile integration.

ServiceNow Administration and Support

Chetu manages and maintains day-to-day ServiceNow administration and support including upgrades and addressing any platform issues in real-time without downtime and disruption, ensuring your business doesn't lose any important information and that processes aren't disrupted.

ServiceNow IT Operations Management

Our ServiceNow developers have extensive experience eliminating any service outage. We help maximize all aspects of your business operations using ServiceNow to improve availability, increase agility, enhance visibility and monitoring to pinpoint any disruption in your system and fix it.

ServiceNow IT Automation

We offer full-scale ServiceNow IT Automation to help increase business speed, sales and processes by creating a single system record on all your company's cost, projects, resources and more.

ServiceNow Implementation

Our ServiceNow developers successfully implement core ServiceNow ITSM functionality to meet desired outcomes. We improve your IT and enterprise service management by expanding the capability and usage of the platform to help you quickly extract maximum value from the ServiceNow platform and set the scene for future enhancements.

ServiceNow Industry-Specific Solutions

Optimize workflows and drive revenue through our range of custom ServiceNow solutions developed by Chetu’s ServiceNow experts, tailored for various industries and verticals. We are dedicated to helping you achieve optimal business outcomes.

Human Capital Management

We develop custom ServiceNow solutions tailored for human capital management and HR with features such as automated employee onboarding, performance review management, training and development tracking, and HR team collaboration tools.


Leverage ServiceNow in the financial sector with our custom solutions to streamline financial processes, including automated budgeting and financial reporting. We can help you better manage vendor relationships and ensure regulatory compliance.

Manufacturing & Supply Chain

We connect IT and operations without compromising security. Get a comprehensive view of your supply chain to find and solve problems before they occur. Automate repetitive tasks and implement an intelligent approach to preventative maintenance. Meet customer expectations with operational excellence.


Empower your customers with telecom self-service tools to learn, make changes, and troubleshoot issues independently. Automated issue resolutions keep customers informed about current disruptions and proper resolutions. Automate and optimize operational workflows with AIOps and Machine Learning to drive organization-wide efficiencies and reduce costs.

Field Service Management

Our team can modernize field service by connecting digital workflows, reducing field service costs while increasing efficiency, streamlining field service operations, optimizing scheduling and dispatch, and empowering technicians with AI.


We develop ServiceNow software solutions for healthcare that customize and automate workflows, reduce manual work, and streamline processes to enhance operational efficiencies and boost productivity.


Our ServiceNow education services streamline repetitive administrative tasks and unify HR and back-end processes to increase efficiencies. They create a space where students can get the support they need and how they need it. You can anticipate requests and use digital workflows to personalize journeys.


We develop ServiceNow government services to assist your agents in delivering mission outcomes with the resources and support they need. Automate workflows and consolidate outdated IT systems into a single, cloud-based solution. We integrate intelligent workflows to combat cyberattacks more effectively.

AI-Powered ServiceNow Solutions

Streamline workflows and enable greater cost savings and efficiency with our AI-Powered custom ServiceNow solutions incorporating Machine Learning and AI algorithms. We can power virtual agents, predictive analytics, and AI-driven automation.

AI-Powered Virtual Agents

We integrate AI-powered chatbots into ServiceNow to handle common user inquiries and provide assistance with IT support, HR inquiries, and customer service. The chatbots use Natural Language Processing technology to interpret text and use AI algorithms to provide relevant responses.

AI-Driven Predictive Analytics

ServiceNow leverages AI and Machine Learning models and third-party AI integrations to analyze historical data and predict future trends or outcomes. Predictive Analytics forecasts IT service disruptions, identifies potential security threats, and anticipates customer needs based on past solutions.

Intelligent Insights with AI

Our AI-powered analytic tools integrated into ServiceNow offer deeper insights into data, assisting organizations in identifying patterns, trends, and outliers that may require attention. The insights are used to optimize service delivery, improve decision-making, and enhance overall business performance. AI search provides personalized searches to employees and customers.

AI-Enabled Sentiment Analysis

AI algorithms analyze text data, such as tickets, chat logs, or feedback forms from ServiceNow, to interpret sentiment and identify areas for improvement. Sentiment analysis understands customer satisfaction levels, detects emerging issues, and proactively addresses concerns.

Automation and Workflow Optimization

We develop AI solutions that work with pre-built Machine Learning and NLP algorithms from ServiceNow to automate repetitive tasks and optimize workflows. AI algorithms prioritize incoming service requests, route them to the appropriate individuals, and suggest resolutions based on past solutions.

Now Assist with Generative AI

ServiceNow offers a Now Assist feature that saves agents time by automating tasks like summarizing information and generating reports. It uses generative AI to reduce errors by automatically generating content based on existing data.

Suggested Reading

Getting to Know Servicenow: Machine Learning Extraordinaire

Getting to Know Servicenow: Machine Learning Extraordinaire

4 Ways Servicenow Integration Will Help Your Business Excel

4 Ways Servicenow Integration Will Help Your Business Excel

3 Software Trends We Can't Ignore This Year

3 Software Trends We Can't Ignore This Year



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