ServiceNow began as a ticketing platform to manage IT requests efficiently. During its expansion, something very unique was born. The application evolved, gaining the ability to communicate across disparate functional areas and provide one window of visibility across all of them.
The evolution of ServiceNow has made it one of the fastest growing software companies taking the lead over popular conglomerates like Facebook. Their robust platform expands past the IT infrastructural landscape to include security, customer service, HR and business apps. Software like Salesforce, Workaday, SAP and Oracle can now talk to each other easily because the platform acts as an interface for communication across channels.
The platform's intelligent automation engine functions by enacting anomaly detection, predictive modeling, peer benchmarking and performance forecasting. It is always available on the cloud, fully customizable and safe to scale with even the largest global enterprises.
Below are 4 ways ServiceNow integration will help your business excel:
Customers and employees expect more transparency than ever before. Presently, employees and customers are able to access their service requests at any time of the day, as long as there is an internet connection. However, requests are often lost in the mysterious software space leaving all parties involved with a feeling of neglect.
ServiceNow provides a centralized platform to monitor progress and accountability. Old communication processes that caused confusion, things like emails and spreadsheets, can be replaced with an integrated platform.
This integrated platform includes workflow tools to connect disparate functions and route requests, and communication features like alerts and progress monitoring that alert the correct parties. By keeping a continuous, status record for all parties to see, ServiceNow represents a consolidated set of applications, replacing less efficient, manual workflows.
Progress and performance become easily visible, allowing insight for employees and customers alike. There is a single point of visibility, data-gathering and reporting that shows behavior across your organization.
A centralized window allows all parties to track what their colleagues are doing and how their actions fit in the context of the organization. Each process and function can now be compared and seen in relation to another. The status of requests ensures accountability as it can be seen at a glance. Previous boundaries are broken causing businesses to excel with effective cooperation due to a better understanding of operations as it allows employees to proactively solve issues.
ServiceNow has the ability to collect, analyze, and represent data for businesses, extracting insights and solving problems. The business analytics and reporting features helps expose trends and identify obstacles.
These features drive insights into areas of performance like issue ownership and service level agreements. It can track behaviors against goals, produce reports, and quantify performance.
The self-service enablement encourages self-service, responds to behaviors, and directs users to related content with a Knowledge Module. The need for support is reduced, accelerating resolutions.
The out-of-the-box solution can adapt to any business size, scalable to all system networks. Pre-built applications for CSM (Customer Service Management) and ITSM (IT Service Management), Human Resource Service Management (HRSM) and Marketing Service Management (MSM) accelerate productivity by delivering deep functionality without additional coding/development.
Business applications can be added and configured easily to include custom client scripts, UI action, UL scripts, ACL's and more.
Chetu software development is astute in integrating software platforms, and ServiceNow is one of the many we have experience with. The simple out-of-the-box platform can integrate with any SaaS applications, legacy systems, ERPs, data formats, protocols, and internal/external data sources platform using RESTful and SOAP APIs to automate workflows and provide results in demand, progress and problems as mentioned above.
Consult one of our developers, and get connected to ServiceNow with the support of industry experts and certified developers. Let us assist you in transforming confusion to clarity with a platform that encourages accountability and confidence.
Chetu does not affect the opinion of this article. Any mention of a specific software, company or individual does not constitute an endorsement from either party unless otherwise specified. This blog should not be construed as legal advice.
Founded in 2000, Chetu is a global outsourced software development agency providing solutions and support services. Chetu's specialized technology and industry experts serve startups, SMBs, and Fortune 500 companies with an unparalleled software delivery model suited to the needs of the client. Chetu's one-stop-shop model spans the entire software technology spectrum. Headquartered in Plantation, Florida, Chetu has fourteen locations throughout the U.S. and abroad.