SLA-based Production Support Services

Chetu offers well-defined production support and help desk management processes which allows for effective capturing, reporting, tracking, and resolution of issues. Our technical team brings you production support experience across on-site, mobile, web, and cloud-based platforms for multiple industries including finance, gaming, golf, healthcare, hospitality, travel, and retail. We perform work for hire services which extends to any and all projects. Our excellent global development and support team gives you the best execution of production support services with delivery excellence, robust consulting capabilities, and state-of-the-art tools and frameworks.

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Chetu's SLA-based Production Support Services

  • Interaction, diagnosis, troubleshooting
  • Root cause analysis
  • Resolution
  • Work around
  • Escalation
  • Deployment of patches
  • Request / problem management
  • Technical support and applications support team
  • Management of incidents
  • Processing of incidents
  • Specialists and/or application development team
  • State-of-the-art infrastructure with guaranteed SLA compliance
  • Use of global support model for round the clock attention to critical issues
  • Customer chooses their support needs from:
    • 24 hours X 7 Days a week
    • 16 hours X 5 Days a week
    • 8 hours X 5 Days a week
  • Capture of incidence based knowledge gained in the issue resolution for effective future usage
  • Our solutions are highly scalable whereby enabling future enhancements to be easy to implement.
  • Tiered level support

Chetu's End-to-End Services Model


The Chetu Advantage

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