Telephony Software Solutions
Chetu designs and develops unified communications platforms that allows seamless integration between data and voice messaging services, as well as inbound, outbound, blended, and multichannel contact/call center software development including virtual call center, Automatic Call Distribution (ACD), auto/predictive dialers, manual/progressive dialers, call/IVR scripting, call monitoring capabilities, voice mail, and social media integrations.
Computer Telephony Integration Software
Our developers engineer computer telephony integration software solutions using the Avaya and Intuity platforms for call centers, self-service applications, Interactive Voice Response systems, call management, and screen-pop applications. We also provide various messaging solutions, including Short Message Service (SMS), Multimedia Messaging Service (MMS), and voicemail.
Telephony Software Services
We provide telephony software services such as Short Message Service Center (SMSC) and Multimedia Messaging Service Center (MMSC) platforms, gateways and provide support for multiple messaging protocols. We also program web/video conferencing features, including real-time streaming, interactivity, electronic hand raising, screen/application sharing, virtual breakout rooms, and record/playback.
Interactive Voice Response System
We perform Interactive Voice Response (IVR) system development, including visual workflow interface, Text-To-Speech (TTS), Automated Speech Recognition (ASR), outbound notifications, web server data retrieval, and multilingual support.
IMS Software Solutions
Our IMS (IP Multimedia Subsystems) solutions include development for Voice over IP (VoIP), telephony, Interactive Voice Response (IVR), fax, Instant Messaging (IM), and web/video conferencing software.
We develop Computer-Telephony Integration (CTI) applications, including caller authentication, voice recognition, call processing, fax management, softphone, and voicemail-to-email, as well as engineer custom integrations for computerized telephone networks.
VoIP Server Software
Our experts develop VoIP (Voice over Internet Protocol) server software features and systems, including (VoIP) applications, contact/call center systems, and web / video conferencing platforms.
We specialize in Cisco's Architecture for Voice, Video and Integrated Data (AVVID), and integrate Microsoft Windows Telephony API (TAPI). We also leverage third-party cloud PBX vendor software, including OnSIP and RingCentral.
BYOD and MDM Solutions
Our developers engineer BYOD (Bring Your Own Device), Mobile Device Management (MDM), and unified network management applications.