Chetu Inc.Search blackphone black

Let's Talk! 954 342 5676

Computer Telephony Integration
(CTI) Software Solutions

REQUEST A CONSULT

Explore the latest in CTI Technology and Integrations in Call Management Software

Chetu designs and develops unified telecommunications platforms that allows seamless integration between data and voice messaging services using Inbound & outbound speed dial, blended, and multichannel contact call center software development. Customization is available for virtual call center, Automatic Call Distribution (ACD), auto/predictive dialers, manual/progressive dialers, speed-dialers, call/IVR scripting, call monitoring capabilities, voice mail, and social media integrations.

Telephony Message Development Software

Telephony Message Development Software

We provide telephony software services such as Short Message Service Center (SMSC) and Multimedia Messaging Service Center (MMSC) platforms, gateways and provide support for multiple messaging protocols. We also program web/video conferencing features, including real-time streaming, interactivity, electronic hand raising, screen/application sharing, virtual breakout rooms, and record/playback using pop-up screen notifications using Session Initiation Protocol (SIP).

Speech Analytics Tools and Speech Software

Speech Analytics Tools and Speech Software

We implement customer care call recordings within call center tracking software for real-time transcription and analysis of data. We combine speech analytics software with text data (live chats or email threads) for BI analysis. Call-mining technologies are implemented with AI powered speech-recognition to provide speech to text translations of customer interactions. This data increases productivity and provides universal CRM efficiencies, compliances and quality assurance. Speech Analytics Tools and Speech Software Integration is not limited to CAPI, IVR or ACD automation but can also be implemented with live-agents using ISDM, VoIP or SIP.

Telephony Data Integration

Telephony Data Integration

We specialize in Cisco's Architecture for Voice, Video and Integrated Data (AVVID), Microsoft Windows Telephony API (TAPI) and Salesforce CTI integration. Third-party leveraging of cloud PBX vendor software, including OnSIP and RingCentral is also available. Enhance web server data retrieval and CRM within a single point of access. Call Center Tracking Software and intelligent call routing provides data throughout the call journey.

Computer Telephony Integration Software

Computer Telephony Integration Software

Our developers engineer computer telephony integration software solutions using the Avaya and Intuity platforms for call centers, self-service applications, Interactive Voice Response systems, call management, and screen-pop applications often used in telehealth and telemedicine. We also provide various messaging solutions, such as Short Message Service (SMS), Multimedia Messaging Service (MMS), and voicemail.

IMS Software Solutions

IMS Software Solutions

Our IMS (IP Multimedia Subsystems) solutions include development for Voice over IP (VoIP), telephony, Interactive Voice Response (IVR), Sessions Initiation Protocol (SIP), Integrated Services Digital Network (ISDN), fax, Instant Messaging (IM), and web/video conferencing software.

Interactive Voice Response System

Interactive Voice Response System

We perform Interactive Voice Response (IVR) system development, including visual workflow interface, Text-To-Speech (TTS), Automated Speech Recognition (ASR). Automated or Computer Assisted Personal Interviewing (CAPI) technology uses intelligent call routing for destinations accuracy forwarding. Program development can be tailored for multilingual support.

VoIP Server Software

VoIP Server Software

Our experts develop VoIP (Voice over Internet Protocol) server software features and systems, including (VoIP) applications, contact/call center systems, and web / video conferencing platforms.

CTI Application

CTI Application

We develop Computer-Telephony Integration (CTI) applications, including caller authentication, voice recognition, call processing, fax management, softphone, and voicemail-to-email, as well as engineer custom integrations for computerized telephone networks such as Salesforce CTI integration.

BYOD and MDM Solutions

BYOD and MDM Solutions

Our developers engineer BYOD (Bring Your Own Device), Mobile Device Management (MDM), and unified network management applications.

We add VoiP, SMS, broadcast, and shortcode functionality to apps by leveraging APIs from major telephony software vendors such as Twilio, Google Voice, Plivo, Nexmo, Voxtelesys, and Sinch.

Google-Voice
Twilio
Voxtelesys
Sinch
Plivo
Nexmo

CONTACT US

Drop us a line or give us a ring about Computer Telephony Integration (CTI) software solutions development. We would love to hear from you and are happy to answer any questions.

REQUEST A CONSULT
Apps Built
0
+
Apps Built
happy-customer
0
+
Happy Customers
repeat-and-referral-business
0
%
Repeat and Referral Business
developers
0
+
Developers

Privacy Policy | Legal Policy | Careers | Sitemap | Feedback | Referral | Contact Us

Copyright © 2000- Chetu Inc. All Rights Reserved.

Button to scroll to top

By continuing to use this website, you agree to our cookie policy. Learn more GOT IT