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IT support services

Scalable IT Support Services For Businesses Of All Sizes

Let Us Manage Your Outsourced IT Support Needs

Chetu's IT support services are tailored to your business needs. Our IT support specialists align network architecture and end-to-end communication, to ensure your company has the best IT solutions built by certified technology experts. We provide small, midsize, and enterprise size businesses with scalable IT support both onsite and remotely.

IT Infrastructure Help Desk Management- 24/7

Our developers provide IT help desk services that enable the creation and management of onsite and remote help desk architectures. We provide a 24/7 single point of contact for your business user community to address all technical requests, problems, services, and other IT inquiries.

Network Support Services

We perform network support services, including network design and architecture planning, network audits and ongoing support for TCP/IP setup, Virtual Private Networks (VPN), Storage Area Networks (SAN), LAN/WAN and media integrations, managed IT services, as well as administration and troubleshooting of network devices like routers, gateways, and firewalls.

Enterprise IT Services

Our custom enterprise IT infrastructures streamline the administration of day-to-day user management, access, and security protocols and other enterprise IT services. We also perform various database services, large-scale data migrations, backup and recovery, server configuration, and network administration tasks.

SMB Business IT Services

We build and maintain IT infrastructure for small and midsize businesses (SMB). We provide end-to-end communication architecture built on reliable technology platforms such as e-mail based messaging and live meetings that allows real-time communication and data sharing. We supply intranet/extranet services, unified messaging, document sharing, and video conferencing that facilitate in-person or remote communication.

Elevate Your IT Support System with Our White-Label Support Services

Discover how Chetu's expert IT support services can transform your IT support capabilities, providing scalable, cost-effective support solutions from top-tier professionals to elevate your technology services for clients.

Responsive 24/7

Partner with Chetu to leverage our responsive 24/7 white-label IT support help desk services with our advanced ticketing system. Our experts ensure timely response to support requests, providing efficient service while minimizing downtime. Our around-the-clock assistance will help you elevate your IT support system with outsourced solutions.

Seamless Support
Staff Implementation

Chetu's support staff implementation process is meticulously crafted to guarantee the seamless integration of our seasoned professionals into your existing IT team or infrastructure. We work closely with your infrastructure and objectives to follow your unique processes. Our goal is to provide you with an extended workforce that not only complements but also operates as an integral part of your organization.

Efficiency &

Scalability lies at the core of Chetu's approach in the rapidly evolving realm of IT. Our support services empower you to seamlessly recalibrate your team's composition and size in response to ever-shifting dynamic business exigencies. With our white-label support services, your organization can swiftly adapt to changing demands, ensuring that your IT support remains agile, responsive, and aligned with your evolving objectives.

Support Solution

Chetu's white-label software & IT support services present an efficient, scalable, and budget-friendly alternative. This adaptable solution empowers you to flexibly expand or contract your IT support team according to customer and project demands, curbing excessive overhead expenses and fine-tuning your budget management, ultimately optimizing your financial resources.

Support System

From level 1 for basic support and customer assistance to subsequent tiers for more complex issues, our multi-tiered support system ensures efficient resolutions. Our experts are prepared to provide comprehensive expert assistance at every stage. We provide in-depth troubleshooting, advanced technical support, and root cause analysis for the most accurate approach.

Proprietary Application

We provide full support services for your proprietary software, fielding customer inquiries and providing timely resolutions. We handle bug fixes to ensure an optimal user experience, and we can enhance and further customize your application to meet unique business needs and industry requirements. Our dedicated support team will ensure that your proprietary application will remain reliable and meet evolving needs.

Transparent Help Desk

Our transparent help desk management enables a new level of customer-focused support, prioritizing clear communication and comprehensive reporting throughout our support process. SLA adherence is an integral part of our help desk management system. Our cutting-edge reporting tools provide real-time insights into support ticket status, trends, and support performance, providing relevant data to empower the customer support experience.


We serve 40+ industries and verticals and have industry-specialized experts who understand the unique technology and compliance needs for each industry. This in-depth knowledge allows us to provide tailored support that aligns with the specific objectives and challenges in your industry. Whether you operate in healthcare, finance, supply chain, or another industry, rely on our unmatched expertise for unparalleled application and IT support.


We maintain a rigorous approach with thorough processes to ensure the highest standards of quality. From thorough issue diagnosis to efficient resolution, we use cutting-edge tools and methodologies to ensure optimal performance, reliability, and security for your systems. Our continuous performance assessments enable continuous improvement, allowing us to fine-tune our processes and provide reliable quality assurance within our support services.

Customized Business IT Support Services

We work with many types of IT customers with unique service needs. We craft an IT support plan and for each customer to help them get the best value and strategically select their services.


Chetu deploys well-established backup and recovery solutions for a wide variety of enterprise infrastructures, ensuring robust, scalable, and vigorously maintained data safeguards. We manage all updates including software, antivirus, security, and monitoring for you.

Security and Compliance

We provide comprehensive protection from cyber-attacks. We defend your business from malware, hackers, viruses, and human error. Our team implements Backup-as-a-Service (BaaS) and disaster recovery solutions that automate full, incremental, differential, mirror, and continuous backups for large datasets.

IT Systems Analysis

We maintain detailed documentation and analysis of your systems and have regular virtual meetings to keep you up to date. We run deep analysis to provide you with a managed services strategy, crowning in a fully customized plan that fully meets your business' needs.

Customized Business IT

We develop a support plan to meet each client’s IT needs to help them get the best value and strategically select their services. We work with many types of IT customers with unique business models and needs. We provide system monitoring and optimization utilizing customized tools to resolve complex technical issues.

Application Development and Support

Chetu has a deep talent pool of industry-specific technology experts, ready to provide you with the custom application development services you need. Our cloud development teams are well-versed in web protocols like SOAP, REST, and XHTML and are experts in Cloud Architecture, Cloud Deployment, Cloud Maintenance, Cloud Services, and Cloud Migration.

Documentation and Inventory Support

We create detailed documentation of our clients entire IT infrastructure, allowing us to remedy issues quickly and manage any technological hiccups that may occur. We provide development of custom Information Technology software that allows for cloud-based multi-point access, workflow automation, up to date security, and adheres to industry best practices and standards.

Remote & Reliable: 24-hour SLA Management (IT Support)

Chetu offers the best IT Support to meet your contracted Service Level Agreements (SLA). We guarantee your SLA compliance from downtime through our speedy recoveries using best practice protocols. We combine industry talent and up-to-date technology to ensure optimal monitoring, reporting and management of your SLA services. Clients want seamless uptime and 24-hour support. We are the individuals with the know how to meet their expectations and exceed yours!

SLA Incident Management Services

Our developers offer incident management services that capture incident based knowledge gained in the issue resolution for future use, automate IT asset discovery and reporting, and intuitively report and track technical performances and ticket statuses.

SLA Monitoring Support Services

Chetu's SLA support involves specialists who provide tiered-level, global support with round the clock attention to critical issues/incidents, as well as state-of-the-art infrastructure with guaranteed SLA compliance. Our support is highly scalable, enabling future enhancements to be easily implemented.

SLA Reporting Services

Our comprehensive SLA reporting software includes features that enable processes such as root-cause analysis, request/problem management, incident processing and management, patch deployment, interaction and trouble shooting.

You're In Good Company


Drop us a line or give us a ring. We love to hear from you and are happy to answer any questions.

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