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Field Service Management Software

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We Have Experienced Field Service Management Software Developers

We develop, integrate, and customize Field Service Management Software, implemented with Order Fulfillment Software, Inventory Management Systems, Shipping & Logistics Systems, and Electronic Data Interchange (EDI) to increase profits, customer loyalty, and business efficiency for field service operations.

Field Service Management Software Development

We deliver end-to-end Field Service Management Software Solutions to improve business efficiency, real-time communication, and fast response times. We develop FSM platforms that simplify the back office processes and allow field service operators to quickly raise service requests, identify issues, and ensure that jobs are completed on time.

Real-Time FSM Communication Software Development

We engineer Real-Time Communication Software using Telephony and VoIP Programming to maintain clear communications between dispatchers and field service technicians. We develop secure communication portals for managers to facilitate service requests, follow-up on work orders, make payments, send invoices, and more.

Reports & Dashboards

We engineer custom reporting and dashboard modules allowing field service operators to create and analyze comprehensive reports, along with assigning new jobs, viewing service & ticket details, accessing schedules, invoicing customers, accessing technician attendance reoprts, analyze performance metrics, and so much more.

Customer FSM Self-Service Portals

We build AI-powered Customer FSM Self-Service Portals to empower customers with immediate service using chatbots and virtual agents, smart search modules, voice biometrics, and digital self-service features. We integrate these portals with drag-and-drop scheduling and work order processing functions to ensure a seamless automated experience.

Logistics Management & Reverse Logistics Engines

We develop FSM Systems to manage all logistics and reverse logistics business processes from Return Material Authorizations (RMA) for accelerated exchange and repair return on supply. We build reverse logistics engines to effectively manage the return and repair of assets, reducing costs, shortening repair turnaround time, and increasing efficiency.

Remote Assistance

We program Remote Assistance Software so that remote experts can instantly diagnose, solve, and validate issues for customers and field service technicians in inaccessible locations. These solutions merge two real-time video streams where the customer or field technician can see the remote expert’s field of view in an interactive, merged reality environment.

Custom Field Service Management Solutions

We engineer Custom FSM Solutions that incorporate Fleet Management, Supply Chain Management (SCM), Inventory Management, Enterprise Asset Management, Order Management, and Workforce Management Software in a centralized platform

FSM Dispatch, Planning, & Scheduling Software

We develop AI-powered Planning and Scheduling Solutions for dispatchers to effectively communicate via voice IP & SMS, create work schedules, optimize routes, and reallocate work to the proper resources and channels, all while keeping to SLAs. We also incorporate predictive modeling software to provide answers to complex capacity forecasting questions.

Mobile Field Service Application Solutions

We engineer Custom Mobile FSM Application Solutions with built-in dynamic scheduling, route optimization, real-time alerts, CRM, invoicing & accounting, reports & dashboards, inventory management software, reverse logistics, online chat modules, and more to automate and optimize operations throughout the enforce field service lifecycle.

Mobile Billing Software Solutions

Our Custom Mobile Billing Software Solutions provide up-to-date pricing lists and allow you to track inventory items, generate invoices, accept e-signatures, process payments, record payments, and complete work orders, all while integrating with card-readers and Payment Gateways seamlessly to CRM and accounting systems.

FSM Inventory Management Solutions

We integrate Inventory Management Software, enabling full inventory visibility and governance from your home office, warehouse, job sites, and fleet vehicles with custom-designed inventory modules for locating and provisioning personal and company handheld devices and essential work equipment.

Custom FSM Software Features

We implement software that streamlines the entire lifespan of the Field Service Management process, enabling field service technicians, engineers, and dispatchers to automate their work processes through user-friendly back-office systems.

FSM Application Software

Workforce Management Software

Our Custom Workforce Management Software incorporates industry-leading solutions that streamline the entire FSM process from start to finish. We implement software to automate the following tasks within your existing FSM application:

  • Fleet Management

  • Inventory Management

  • Warehouse Management

  • Work Order Management

  • Spare Parts Management

GIS Solutions

GIS Solutions

We develop and integrate Custom Geographic Information Systems (GIS) to capture geospatial information, create interactive mapping solutions, and optimize planning & route optimization. We develop GIS solutions to include the following

  • Dynamic Mapping Interfaces

  • Data Capture Solutions

  • Geoprocessing & Geocoding

  • Geospatial Mapping Software

  • Interoperable Data Management

  • Elevation & Spatial Analysis

Mobile Inventory Management

Mobile Inventory Management

We integrate Field Service Inventory Planning, Management, and Parts Tracking Software, allowing field service operators to manage inventory and track all parts at all times. We implement the following features in our Custom Mobile Inventory Management Systems:

  • Automate Real-Time Notifications

  • Maintain Serial Numbers & Lot Numbers

  • Search Inventory Hierarchy

  • Access Audit Trail of Parts Inventory

  • Real-Time Inventory Location Tracking

  • Automated Alerts for Maintaining Inventory Replenishment

  • Scan Barcodes & RFID Tags

  • Accurately Report Costs

Fleet Management

Fleet Management

We integrate a custom Fleet Management System with your existing FSM Solution to track, monitor, and manage your fleets in real-time. We implement the following features to help you effectively manage your fleets:

  • Engine Control Modules (ECM)

  • Telematics & Dispatching Software

  • Fleet Maintenance Tools

  • GPS Fleet Tracking Software

  • Fleet Fuel Management (Fleet Cards)

  • Fleet Asset Management Systems

FSM Software Integrations

We integrate custom features with existing off-the-shelf Field Service Management Solution APIs, or within your newly developed FSM solution built from scratch to optimize your workflows, improve customer engagement, and streamline processes.

Field Service Management Software

Our developers will customize an off-the-shelf FSM software solution to best fit your operational needs and optimize your workflows.

Microsoft Dynamics 365

Microsoft Dynamics 365

Oracle Field Service Cloud

Oracle Field Service Cloud

Jobber

Jobber

Freshdesk

Freshdesk

GPS Tracking & Telematics

We integrate GPS tracking and telematics systems and third-party mapping apps to help you maximize route optimization, navigation, and fleet tracking.

Google Maps

Google Maps

GeoTab

GeoTab

Teletrac

Teletrac

Payment Processing & Gateways

We integrate your preferred third-party payment gateway system so that your team can receive and process payments quickly and efficiently.

PayPal

PayPal

Stripe

Stripe

Adyen

Adyen

Chat, Video, & Telephony

We integrate advanced, high-performance communication modules to connect dispatchers, managers, and field service technicians from various locations.

Google Voice

Google Voice

Plivo

Plivo

Microsoft Teams

Microsoft Teams

CONTACT US

Drop us a line or give us a ring. We love to hear from you and are happy to answer any questions.

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