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Integrated Concierge Application

Integrated Concierge Application – A Case Study

Posted February 25, 2014 by Carolina
Hospitality Software Solutions


The client is a leader in the ICT, Digital Marketing and Hospitality Sectors. By harnessing their experience in product development, finance, creative design, technical support and industry expertise with cutting edge technology they are able to deliver true innovation to the hospitality experience.

Business Objective

To develop a framework for their existing Food & Beverage (F&B) applications (web and mobile) that will integrate with a third-party platform that collects various information about hotel guests.

This application will help hotels provide a better service by catering to the potential needs of their guests.

Solution From Chetu

Chetu has developed a Windows based service using an MSMQ platform which will help integrate their F&B apps with the third-party provider. By using this solution, hotel guests will be able to make service orders and send incident notifications to the right person. Also, it supports two-way communication, which means the hotel staff can instantly update room, work orders, and incident status updates in real-time.

Results Delivered

As part of their concierge services, hotel guests will have an iPad available in their hotel room with a selection of various services that they can choose from. With a click of a button from the application developed by Chetu, the hotel guest can request a taxi, restaurant table booking, order flowers, and other services in real time. This solution helps hotel staff communicate more efficiently, eliminate wasteful paperwork, and provide a better service.


Chetu, Inc. does not affect the opinion of this article. Any mention of specific names for software, companies or individuals does not constitute an endorsement from either party unless otherwise specified. All case studies were written with the full cooperation, knowledge and participation of the individuals mentioned.

Chetu's Hospitality team implements solutions for the Hospitality industry. Chetu differentiates itself in providing industry specific expertise combined with its low cost, high productivity model.You can find more information about the portfolio of our Hospitality experience at: https://www.chetu.com/hospitality-it-solutions.php

Chetu was incorporated in 2000 and is headquartered in Florida. We deliver World-Class Software Development Solutions serving entrepreneurs to Fortune 500 clients. Our services include process and systems design, package implementation, custom development, business intelligence and reporting, systems integration, as well as testing, maintenance and support.Chetu's expertise spans across the entire IT spectrum.

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