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The gaming industry has recently experienced substantial growth and historic revenue milestones, partly due to licensed casinos expanding to new markets. Even with such breakthroughs and the opportunities for technological innovations in the industry, the gaming sector remains heavily cash-reliant.
The global pandemic prompted a substantial shift in commerce, making cashless transactions more common. Brick-and-mortar gaming facilities, synonymous with paper cash, gaming tokens, and long lines at the ATM, are transitioning toward digital payment technology to enable frictionless transactions.
Before the pandemic, there were calls for payment modernization and the eventual replacement of cash in gaming facilities. Pandemic-related closures of casinos around the country made the issue more urgent as businesses were forced to adapt to new circumstances.
E-wallet technology presents a viable solution for the gaming industry to expand into digital payments and combat industry-wide issues like money laundering. Payment technology proprietors and gaming companies could build an e-wallet solution for the gaming industry with the assistance of a reputable software development company.
An e-wallet is a digital payment application that leverages multiple technologies to create a seamless process for deposits, payments, and withdrawals for users in a gaming environment. With e-wallets, users can safely store payment methods such as credit and debit cards to use as needed. The applications can be used on mobile phones and desktop devices, presenting a safe, secure option for gaming transactions. The numerous benefits of e-wallet applications include the following.
Transactions made through e-wallets have the advantage of speed and convenience compared to more traditional payments. Transactions can be completed and processed in less time since they don't have to be made directly from a player's credit or debit card for purchases.
These transactions will also be easier for players to track because they can refer to transaction records stored and provided on the application rather than checking a bank or credit card statement. Instant deposits, payments, and withdrawals with little or no fees nor need for an ATM trip can enable a more convenient gaming experience.
An e-wallet application could integrate well with a customer loyalty and rewards program.
E-wallets keep users engaged while allowing more control and monitoring over gaming activities and spending. A rewards system incentivizes more consistent activity. Additionally, in-app notifications offer an opportunity to market special gaming promotions.
E-wallet technology can help provide additional security for transactions and related data. While using payment cards directly can leave customers vulnerable to fraud or theft, an e-wallet solution would include advanced security measures such as two-factor authentication for data protection, access control with biometrics, and tokenization.
The first key component of a gaming e-wallet application would be the technology that facilitates the processing of funds between banks through the app. Automated Clearing House (ACH) is the electronic network that processes payments to and from bank accounts. An ACH component would allow gaming companies to create and dispatch ACH files to customers’ banks to facilitate secure transactions.
Same-day ACH processing not only adds convenience to the transaction process but enhances compliance measures by providing real-time data. ACH is also cost-effective, allowing gaming companies to pay little or no interchange fees due to banks and networks having direct access.
Quick response (QR) code technology would be another critical component in gaming e-wallet software. QR codes provided by the gaming merchant can be scanned to complete payments, effectively redeeming funds or tokens deposited into the user's e-wallet. Scan and pay capabilities can reduce payment processing time and fees, making it a major feature in cashless transactions.
The player portal for a gaming e-wallet application would be a crucial feature to optimize the user experience and make a strong first impression. This portal would facilitate self-service for customers and provide access to the features and information needed for the gaming experience. This includes depositing funds, checking relevant information such as past transactions, and requesting technical support, if needed.
A self-service player portal should include an easy sign-up and login process, an intuitive user interface, and efficient functionality. The player portal helps create a seamless gaming experience that includes frictionless payments and convenient access to information. A well-designed player portal is significant for customer onboarding and the first impression to users.
Know Your Customer (KYC) is a critical compliance protocol that gaming companies must follow to safeguard against fraud and financial crimes. This process entails collecting fundamental information about the customer, verifying their identity, and assessing any associated risks.
The technologies incorporated into a KYC screening module could include document scanning and verification, identity verification with data enrichment, and biometric identification through facial recognition or fingerprints.
Tokenization technology enhances digital payment security. The tokenization process entails removing sensitive data and replacing it with randomly generated tokens based on algorithms. This helps prevent credit card fraud and mitigates payment data vulnerability.
The tokens are sent through wireless networks for payment processing without exposing bank information. A cyberattack or data breach would not result in the release of sensitive financial information.
Another facet of tokenization can be added by incorporating cryptocurrency as a payment method for deposits and withdrawals within the e-wallet. Cryptocurrencies provide anonymity and other benefits, such as lower transaction fees.
For full end-to-end functionality, an e-wallet application should be able to integrate with third-party applications and platforms seamlessly. Software engineers would leverage APIs to integrate e-wallets with mobile banking applications for major financial institutions or online payment platforms like PayPal, MasterPass, and Apple Pay.
While the gaming industry has experienced growth in recent years, it has also seen an increasingly urgent need to evolve regarding payment systems. Gaming facilities have been very cash-intensive, which comes with risks such as money laundering by patrons. Cashless gaming and digital payment technology such as e-wallets provide a transformative solution to the industry and its challenges.
Benefits such as effortless transactions, enhanced customer loyalty, and robust security measures make e-wallet applications a convenient, practical solution for gaming transactions. Two major factors in the success of gaming companies are reputation and regulation. With so much legal and financial responsibility on the line, gaming companies must implement measures to ensure safety and security while perpetuating compliance with regulatory standards such as Anti-Money Laundering (AML) and KYC. To successfully build an e-wallet application for gaming, it's best to work with a software development company that is knowledgeable in gaming industry technology and the necessary security and compliance measures that must be implemented.
Chetu, Inc. does not affect the opinion of this article. Any mention of specific names for software, companies or individuals does not constitute an endorsement from either party unless otherwise specified. All case studies and blogs are written with the full cooperation, knowledge and participation of the individuals mentioned. This blog should not be construed as legal advice.
Chetu was incorporated in 2000 and is headquartered in Florida. We deliver World-Class Software Development Solutions serving entrepreneurs to Fortune 500 clients. Our services include process and systems design, package implementation, custom development, business intelligence and reporting, systems integration, as well as testing, maintenance and support. Chetu's expertise spans across the entire IT spectrum.
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