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Expert Third-Party Support Services For Magento

As a Magento partner, Chetu specializes in Magento support services and can provide these services to ensure optimal performance. We handle Troubleshooting, Performance Optimization, Security Audits, and more.

Troubleshooting & Issue Resolution

Our team specializes in quickly identifying and resolving issues with your Magento store. Our experts will identify and address any glitches or bugs that might affect functionality. We can perform debugging and resolve configuration problems affecting the functionality of a website. Additionally, our support team can conduct technical troubleshooting and resolve conflicts to ensure all extensions work properly and provide site transfer assistance.

Magento Security Audits & Updates

Our team understands the importance of secure transactions on E-commerce platforms. We can conduct security audits to identify vulnerabilities and implement updates and patches to keep Magento installations secure from potential threats. We can provide digital security measures, including software update support and periodic assessments of Magento installation to identify and address weaknesses.

Magento Upgrades

Our experts can guide businesses through the upgrade process. We can evaluate the impact of the upgrade on existing customizations and third-party extensions and create a strategic plan for a smooth transition. We test the upgraded Magento installation to identify and address any compatibility issues. We provide support and assistance after the upgrade to address unforeseen issues and ensure optimal performance.

24/7 Monitoring & Support

We provide continuous monitoring and around-the-clock support. We constantly monitor the performance metrics of the store to identify and address potential issues proactively. With our advanced ticketing system, we will promptly respond and resolve incidents, minimizing downtime and ensuring uninterrupted business operations.

Magento Training & Consultation

Our specialists can provide Magento platform training services for your team to familiarize them with Magento’s features and functionalities, enabling them to manage the platform effectively. We offer expert advice on best practices for configuration, customization, and optimization of the Magento store. We collaborate with businesses to develop strategies for leveraging Magento to achieve specific business goals and objectives.

Backup & Disaster Recovery

Our team implements robust backup and disaster recovery plans. Our data backup experts can set up automated backup solutions to regularly capture and store your Magento store’s data. We develop comprehensive plans to recover data and restore operations during data loss, system failures, or other emergencies. Our data integrity experts will conduct periodic checks to ensure the integrity of backup data and the effectiveness of the disaster recovery plan.

Magento eCommerce Support & Maintenance

Our Magento support specialists take care of your Magento shop while you focus on sales and creating profits. eCommerce portals need continuous monitoring to ensure the customer experience remains top-notch. For better overall eCommerce experience, our experts look ahead for the installation of Magento Updates, Patches and Extensions.

Magento Performance Audit & Optimization

Chetu's experts render performance audit and optimization services, including: updating and upgrading your server environment, uninstalling unused and obsolete Magento extensions, detecting and fixing poorly performing custom extensions, Minimizing the number of database requests, and wrapping custom functionality into extensions.

UI/UX Updates & Fixes

When it comes to updating or correcting your store's UX and UI design, Chetu helps you fix any usability errors to drive customer conversion rate in your online store, thus boosting sales.

Theme Updates & Fixes

In case your custom theme breaks after the upgrade to the latest version of Magento, Chetu checks it for compatibility and refines the theme to eliminate the problems.

Updates Installation & Fixes

To ensure proper operation of your online store, we help you install the most recent Magento updates and perform tests to ensure no defects are found before pushing live. In case Magento releases faulty updates, our experts are ready to assist you in finding and fixing all pages related to the issue.

Extension Updates & Fixes

Sometimes your Magento extensions will have updates that try to overwrite the previous code and create a conflict in your extensions. This is high-risk for performance issues, strange Magento behavior or crash. Chetu offers accurate & timely updates of installed extensions, as well as compatibility & third party integration issue fixes.

Custom Development

Our approach to Magento Ecommerce custom development involves end-to-end services including consulting, custom design & development, as well as support and maintenance services. We will make sure your store is designed to work the way you visualize it.

Why Choose Chetu for Magento Support & Maintenance Services?







Chetu offers a full range of Magento support and maintenance services to achieve a 99.99% uptime for your solution and boost its performance.

Frequently Asked Questions About Magento Support & Maintenance

We offer comprehensive Magento support services, including troubleshooting, performance optimization, and feature enhancements.

Our Magento support service extends beyond the initial setup, as we offer ongoing assistance. The cost structure is tailored to your needs and the required support level.

Yes, we specialize in customizing Magento stores to meet your unique requirements. Our team is experienced in developing custom plugins and extensions, ensuring seamless integration with your business processes.

We offer seamless integration of Magento with your CRM or ERP system. Our integrations are designed to be compatible with a wide range of systems, ensuring a smooth and efficient workflow.

Magento Support Services are dedicated assistance channels provided by Magento to address user inquiries, technical challenges, and optimization needs. Yes, these versions are available for all versions of Magento, ensuring inclusivity and support for the entire user base.

Magento Support Services are equipped to address troubleshooting, bug resolution, and performance optimizations. Additionally, it assists in the migration process, ensuring a smooth transition from your current store to the Magento platform.

Our Magento migration process involves thoroughly analyzing your current store, careful planning, and meticulous execution to ensure a secure and smooth transition. We prioritize data security and employ industry best practices throughout the migration.

Magento can be utilized for robust mobile app development. Our mobile apps built on Magento offer features such as intuitive user interfaces, seamless navigation, and efficient performance, providing an enhanced user experience for your customers.

Magento excels in managing inventory and orders efficiently. It seamlessly handles inventory across multiple physical locations, providing real-time updates and centralized control.

Yes, Magento supports marketing automation, allowing you to automate campaigns for targeted outreach. Built-in tools and integrations with popular marketing automation platforms ensure a powerful and effective marketing strategy.

Specific time response may vary based on the query, but our Magento Support Services include prompt and efficient response to users. In emergency cases, priority handling is implemented to ensure that critical issues are addressed swiftly, minimizing any potential downtime or disruptions.

Yes, our Magento Support Services are available to address immediate concerns and ensure your platform is up-to-date with the latest versions. We implement updates and best practices for regular backups, ensuring the security and stability of your Magento store over time.


Drop us a line or give us a ring. We love to hear from you and are happy to answer any questions.

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