CUSTOM HELP DESK SOFTWARE SOLUTIONS

We provide custom help desk software development services and IT staffing solutions for businesses of every size and across all industries. Our dedicated team of software developers has specialized technology and industry experience, optimizing development lifecycles across the board.

Get Help Desk Developers

Chetu Provides Top Custom Help Desk Software Solutions

A Better Customer Experience Starts with Better Help Desk Software.

We create the architecture for the design, setup, and management of help desk facilities to handle various requests.

Our help desk services provide a 24/7 single point of contact for the user community for all technical problems, requests, services, live chat support, and inquiries.

Our help desk services include Custom views that allow your agents to see their queue based on ticket status, assignee, group, or other conditions.

Custom help desk solutions including modules for managing desktops, laptops, applications, products, networks, servers, facilities, internal business processes, and more.

We integrate modules and features from third-party help desk software vendors, including ZenDesk, Zoho Desk, and Wrike, to enable features such as live chat.

We integrate third-party video streaming APIs from SightCall, Tagove, and Vee24 for live video chat customer service platforms.

Our Help Desk Software Solutions are for all Types of Teams and Companies. We Enable Support Agents to Track, Prioritize, and Solve Customer Support Tickets.

TEAM UP

Chetu's knowledge base and customer service desk solutions allow agents to collaborate with each other and share information using private comments on any issue that may arise. It also displays real-time updates about who is viewing a ticket at any given moment.

GAIN INSIGHTS

Chetu’s reporting, analytics, and performance management tools allow us to gain a clearer insight into what matters the most - delivering ultimate customer satisfaction.

mobile smartphone displaying a support chat through custom help desk software solutions

HELP OTHERS HELP THEMSELVES

We combine our help desk experience with our extensive knowledge and understanding of the IT software development process to create the ideal platform for both self-service customer service and customer service agents to provide the ultimate customer experience.

FAST, PERSONALIZED RESPONSES

We allow your agents to create and share their own macros in order to quickly respond with a standard reply to recurring customer inquiries.

Our
Portfolio

Zendesk Software Services

Blog: DEVELOPING SOFTWARE FOR THE SELF-SERVICE INDUSTRY

Blog: LEVERAGE THE CUSTOMER EXPERIENCE (CX) BY INTEGRATING YOUR SOCIAL MEDIA DATA USING ORACLE SOCIAL CLOUD

CONTACT US

Drop us a line or give us a ring with any inquiries on our knowledge base and customer service desk solutions to enable live chat and client support functionality. We love to hear from you and are happy to answer any questions and feel free to connect with us through our social media.

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