Custom Help Desk Management Software development

We provide custom help desk software development services and IT staffing solutions for businesses of every size and across all industries. We optimize development lifecycles by offering dedicated developers with specialized technology and industry expertise.

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Chetu's Help Desk Software Development Services

A Better Customer Experience Starts with Better Help Desk Software

We create the architecture for the design, setup, and management of help desk facilities to handle various requests.

Our help desk services provide a 24/7 single point of contact for the user community for all technical problems, requests, services, and inquiries.

Our help desk services include Custom views that allow your agents to see their queue based on ticket status, assignee, group, or other conditions.

Custom help desk solutions including modules for managing desktops, laptops, applications, products, networks, servers, facilities, internal business processes, and more.

We integrate modules and features from third-party help desk software vendors, including ZenDesk, Zoho Desk, and Wrike.

We integrate third-party video streaming APIs from SightCall, Tagove, and Vee24 for live video chat customer service platforms.

Our Help Desk Software Solutions are for all Types of Teams and Companies. We Enable Support Agents to Track, Prioritize, and Solve Customer Support Tickets.

TEAM UP

Chetu's help desk solutions allow agents to collaborate with each other and share information using private comments on any issue that may arise. It also displays real-time updates about who is viewing a ticket at any given moment.

GAIN INSIGHTS

With Chetu’s reporting and analytics tools, you can get insight into what matters most – from seeing the performance of your team, to how satisfied your customers are.

HELP OTHERS HELP THEMSELVES

Combine your service desk software with a customizable help center, knowledge base, online community, and customer portal so customers get better self-service and agents see improved efficiency and faster resolution.

FAST, PERSONALIZED RESPONSES

We allow your agents to create and share their own macros in order to quickly respond with a standard reply to recurring customer inquiries.