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Robotic process automation (or RPA) is the application of business process automation and technology where Robots work as a virtual assistant to complete tedious tasks such as manipulating data, triggering responses, processing transactions or communication with other digital systems.
As a business owner, a common question that arises is how much time are your employees wasting on repetitive, mind numbing tasks to collect and input data? Also, you must ask yourself are the people delivering my processes today adding value or injecting risk.
We are reaching a new period in history where many companies are offloading manual repetitive tasks to Robots. These Robots are pre-programmed software code inside your machines that are capable of carrying out those mind numbing tasks automatically, with or without human intervention. These machines can be controlled in 2 ways; by an external controller or a control embedded inside the machine.
Every company will soon be in a race to integrate Robotic Process Automation (RPA) into their business processes. The faster you setup the Robots the faster you will have a competitive edge for your business. Along with the software robots you will also have various parts of your processes that use Artificial Intelligence (AI) integrated.
Here's where we're going if you want to jump ahead:
These Robots are programmed to suit your specific business needs to deliver direct profitability, take over repetitive tasks and communicate with other systems in the enterprise just as your human employees would do. Some of the common processes you might implement include Complex Calculations, Capturing data, Transaction Processing, Data Manipulation, Record Maintenance and many more.
Companies who have a large workforce that perform basic and complex functions will need to harness this technology ASAP to help minimize their future business costs. Implementing Robotic Process Automation will help boost performance and help increase employee morale by optimizing transactional process functions.
Automating your business processes with RPA allows for higher flexibility within the enterprise combined with fast, tailored solutions to any short or long-term problem you are facing. This RPA Automation will greatly improve your company's workflow within 1-2 years. This computer software will require finding the right custom software professionals to setup your RPA Implementation into your business workflows. Once you have a company to assist you then it will be an easy task to train your employees. RPA Automation software once installed in your business will continuously evolve and adapt to any changing circumstances and new updates, unlike past automation systems that were stagnate.
Why is Robotic Process Automation systems so important? Many CEO's are starting to ask themselves this question so they can understand how to improve their business. Below is a list of key features of Robotic Process Automation software that help with user friendliness, being non-disruptive, no need for programming knowledge, prioritized work queues and elastic scalability.
No Programming Expertise Required: RPA Programming knowledge is not necessary for your employees to operate the Robots. At most you will need to train them on how the systems work and that's it.
User Friendliness: Since these systems do not need special technical knowledge they come across as generally easy to use. This is why the Robots are adopted in business operations instead of IT departments.
Non-Disruptive: RPA can fit seamlessly into an organization without changing the structure which makes it ideal for companies. RPA implementation does not involve complexities or risks.
Prioritized Work Queues: Internal work queues can be found in every RPA software. These systems have the ability to extract transaction data used for analysis. That data will then be stored on a cloud server and can be accessed by all the deployed software robots.
Analytics: RPA and data analytics are an unprecedented force for digital transformation in companies. It gives business owners the tools to collect, arrange, analyze, create reports and store data. Having this process automated helps correct issues made from simple data entry errors and can also accurately forecast sales data and other KPI's.
Elastic Scalability: RPA systems provide a centralized place with features for monitoring and controlling all of the Robots. A big feature is the capability to upscale or downscale any number of Robot operations simultaneously.
Working Robots: This type of Robot performs tasks that save time and money by having the productivity increase exponentially. These Robots help companies with project planning, data collection. Transaction completion and detecting issue in business processes.
Quality Assessment & Monitoring Robots: These differ from working robots because they do not perform actual work. These virtual robots are deployed to continuously detect faults in the systems and slowness or breakdowns in other enterprise resources. This type of Robot enables employees to be more proactive instead of reactive in their approach when tacking problems.
Screen Scraping Robots: Robotic process automation screen scraping is a very important technique in data migration and integration scenarios. This automated screen scraping is when a computer program extracts data from the display output of other programs.
There are several metrics in which we can measure the performance of RPA systems. A few indicators are listed below in detail:
Intelligence: Intelligent Automation RPA systems are built to perform basic tasks while having the advantage of advanced learning which allows it to adapt to new circumstances.
Dependability: When your business is looking to develop several computer software programs to automate multiple tasks it would be beneficial to research RPA tools that are highly reliable and have a low % chance of shutting down.
Speed: You want to ensure the RPA system you choose is designed to optimize your business in a few hours or less. A way to measure the Robots efficiency it to track how quickly they can complete tasks.
Quality Services: Companies fail when they lack good quality on their services. This KPI can be measured by how well automated the tasks are executed. RPA systems should deliver better accuracy and provide higher quality service than manual methods.
Staff morale: Your staff is most likely bogged down with tedious mundane tasks and having automated systems in place can reduce the time and energy your employees spend on the job concurrently thus improving their working conditions.
Here are top 5 benefits of implementing RPA software for your company:
Reduced Costs: When your company setups up RPA automation you can see a cost savings of nearly 30% on the output of productivity. RPA Software robots also cost less than a full time employee would.
Better Customer Experience: RPA deployment can free up your high value resources so your employees and customers can benefit from higher customer satisfaction.
Lower Operational Risk: When you eliminate human errors with RPA deployment you are eliminating human errors such as tiredness or lack of knowledge. RPA reduces operational risk when it reduces the rate of human errors.
Improved Internal Processes: If companies want to leverage AI and RPA they also need to define clear governance procedures. This allows for expedited on-boarding, faster reporting, and other activities.
Does Not Replace Existing IT Systems: A big benefit of utilizing a virtual workforce (RPA Bot) is that you aren't required to replace any existing systems. The advantage here is that RPA can leverage your existing systems the same way your human staff can.
RPA has gained rapid popularity in the past few years. If your company hasn't created a plan for automation throughout your business then you may already be behind the curve.
RPA deployment will be more common in mainstream
Increased in job opportunities across all industries
RPA adoption will increase in more enterprises for long term growth
More tools and technologies will be able to integrate RPA successfully
Machine Learning & Artificial Intelligence will have significant advances as a digital workforce
Customer experience will improve and employee engagement will rise
Attended Robots and Human teams will work side by side continuously moving forward
Business process outsourcing will be replaced with Robots
Growth will be seen in IoT, Big Data, and Artificial Intelligence
Large enterprises will become more scalable without needed more human resources
When searching for the best RPA tool, you will need to create a list that defines a clear set of objectives you want your company to aim for. RPA will bring more value to your employees and business process by eliminating receptive jobs to higher value ones.
Tool Learning Curve: Every automation tool will need some learning time before it can be 100% on its own. Make sure this learning time aligns with your business goal timeline.
Interface: Your RPA automation software will have an interface that might take some time for your employees to learn. You want to opt for a software that has a simple and easy to understand interface to ensure all workers understand it.
Integration: Your Company most likely already has test management & project management tools and you want to make sure the RPA automation software can integrate properly.
Workload: Looking ahead to where you want your company to be will help you decide how large of a workload the Robots will need to carry. Understand how many robots you want and need for the future will be very important.
Budget: There are several costs associated with the purchase of the RPA automation software. There is the price of the software purchase and then the cost of individual licenses and add-ons.
Blue Prism RPA
Automation Anywhere RPA
Chetu does not affect the opinion of this article. Any mention of a specific software, company or individual does not constitute an endorsement from either party unless otherwise specified. This blog should not be construed as legal advice.
Founded in 2000, Chetu is a global provider of software developers, software solutions and support services. Chetu's specialized technology and industry experts serve startups, SMBs, and Fortune 500 companies with an unparalleled software delivery model suited to the needs of the client. Chetu's one-stop-shop model spans the entire software technology spectrum. Headquartered in Plantation, Florida, Chetu has fourteen locations throughout the U.S. and abroad.