If the Omni-channel Service Cloud functionality does not fulfill your unique service needs, you can resolve it with a tailored Salesforce customer service app. Our Salesforce developers will build a custom architecture to cover all your needs.
Salesforce Service Cloud automates processes across the entire customer support infrastructure. Automation transforms several management tasks and tools, including streamlined workflows, approval processes, follow-ups, and more. Automation saves time, money, and reduces manual errors volume.
Service Analytics data is visible for representatives and managers. Salesforce Einstein provides each department's insights and scales every team-member performance. It also calculates an average customer satisfaction (CSAT) rate and suggests improvement tactics. Reports can be customized based on the sales strategy; or any other specific requirements.
For a better challenge resolution, Service Cloud provides a collaboration feature for agents and field workers. The Field Service tool allows companies to set and manage field appointments, create schedules, track workers, resources consumption, and more.
Salesforce Einstein empowers web chats functionality. Bots generate responses to common questions, such as order status and details, company directory, etc. They can sort and redirect inquiries to competent departments. Chat automation saves time for sales teams and provides instant solutions for customers.
Service Cloud collaborative feature establishes a connection with business partners, customers, merchants, dealers, and other contacts who are not part of your company. This communication channel can also function as a tool to grant limited access to some of your company's data.