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As it stands, the advent of artificial intelligence, specifically one that could communicate like a human, has always been inevitable. And like the industrial revolution saw the rise of automation in many industries, a technological revolution can do the same. It could assist in ramping up productivity and make it possible for people to focus on the core strategic priorities of their work.
Then ChatGPT arrived and hatched a bit of a stir with its ability to respond to most inquiries with a sense of humanity. With companies testing the chatbot on small things, workers have begun to fear being laid off.
Chatbots of this nature, with the right developers and focus, can prove to be the tool needed to boost productivity. From automating menial tasks to researching and checking code, many possibilities exist when we look at industry-specific chatbots.
ChatGPT (GPT standing for Generative Pre-trained Transformer) is a large language model (LLM) generative AI built on GPT-3.5 capable of human-like responses through a text interface. Trained using an astoundingly large amount of data, Reinforcement Learning from Human Feedback (RLHF), and supervised fine-tuning, whatever question you ask could be answered.
ChatGPT displays what’s so impressive about a general AI chatbot. Aside from answering your questions, it’s quite versatile. It’s capable of writing and debugging code, writing various works like poetry, songs, teleplays, and even answering test questions.
Chatbots use Machine Learning (ML) through a database of information, whether images, text-based documents, etc., alongside Natural Language Processing (NLP) and third-party APIs to provide tailored solutions to various issues.
Industry-specific chatbots can provide various benefits to companies, ranging from accuracy to scalability. Below is a small breakdown:
Boosted Accuracy and Relevance
Using relevant datasets and proper keyword vetting for the processes, regulations, and expressions used by customers and workers alike, a chatbot can provide more accurate information than before.
Chatbots can be integrated with Customer Relationship Management (CRM) systems to accurately analyze and provide a personalized assisting experience for the customer.
Improved Customer Experience
Utilizing a chatbot to aid customers in their journey to locate the right product, service, or human aid can be incredibly helpful in retaining said customers.
If the chatbot is intended to solve inquiries, with the utility of third-party APIs, it could provide services such as payment processing or even booking an event or flight.
Cost Saving & Efficient
With the ability to automate and support everyday tasks, industry-specific chatbots can save companies resources and time.
Where general chatbots falter in performing specific company tasks, industry-specific ones can have access to specific knowledge bases to perform tasks with great consistency.
These benefits can be applied to many industries, but a couple of examples we could look at are the retail and healthcare industries. Within retail, sales can be increased by having a chatbot that can accurately recommend and provide consumers with what they’re looking for. The latter industry could use it as a tool for providers to diagnose patients, give relevant info or advice, and help set up appointments.
However, this kind of technology is quite complex to implement in businesses, from the API integration of chatbots like ChatGPT, with established tools and data banks to assuring that the desired result is met. Seasoned software developers can make this a reality in a business by:
Review & Selection
After reviewing the in-place systems, desired functions, and workflows, a developer must select where the chatbot can automate tasks and provide assistance.
Training & Application
Like ChatGPT, an AI must be trained on a dataset. Developers would select data that aligns with a company’s KPIs and ensure it can provide the kind of responses requested with accuracy. This would require testing and fine-tuning to avoid redesigning after integration.
While the current state of Generative AI is still emergent, its perceived limitations can, and most likely will, be overcome in time. Even so, great things can be done when looking at it through the right lens.
With a more robust approach and a seasoned software developer, companies can take advantage of the benefits an advanced conversational chatbot could offer. Whether it’s the automation of menial tasks, writing and debugging code, or assisting in research and content curation, businesses can save time and money and allow their workers to perform high-value tasks more efficiently.
The capabilities of industry-based Generative AI chatbots are clear. With the ability to be integrated into established systems and optimize workflow significantly and effectively, the question of better productivity and efficiency has an answer. And that answer can cultivate a better environment for businesses.
Chetu, Inc. does not affect the opinion of this article. Any mention of specific names for software, companies or individuals does not constitute an endorsement from either party unless otherwise specified. All case studies and blogs are written with the full cooperation, knowledge and participation of the individuals mentioned. This blog should not be construed as legal advice.
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