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Caring Dialogue: How ChatGPT is Becoming the Tool for Healthcare Providers and Patients Alike

John BaileyBy: John Bailey

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There’s an undeniable lack of nursing faculty right now. This fact, as illustrated by research conducted by the University of Southern California, is one of the contributing aspects to the overall labor shortages within the healthcare industry. A sizable portion of 80,407 applicants were turned away between 2019 and 2020 alone due to “lack of capacity.” As a result of this and the understandable burnout that almost half of all providers are encountering, patients are suffering the consequences of appointment issues and lower care quality, among others.

It’s safe to say that the world isn’t the same as it used to be ever since the pandemic hit. With news that COVID-19 is no longer a “public health emergency,” it’s time to examine the undeniable faults demonstrated within the healthcare industry. Faults that, if left unchecked, can lead to pitfalls for those aforementioned patients. Whether it'd be the burden that providers feel due to understaffing, or a patient's issues with accessibility, an interesting solution has presented itself.

ChatGPT is a conversational artificial intelligence capable of delivering thoughtful and accurate information through a simple input-output interface. This pebble has caused waves in various sectors of modernity. ChatGPT can prove to be useful for our nurses and doctors as a virtual assistant in providing valuable information, mental health support, and medical education and training, among other things. This is possible thanks to fundamental features within ChatGPT, like natural language processing (NLP), contextual understanding, and personalized responses.

Prescribing a Technological Solution

ChatGPT was built on a "transformer" architecture, which is done by pre-training and fine-tuning. This means that after being exposed to extensive text from sources like the internet and books, it's then trained with specific datasets and human reviewers to align the language model with human values. This ensures safer and more reliable responses. So what makes ChatGPT special as a result of this architecture?

These features are implemented using a team of well-versed developers and the ChatGPT API. There are also a handful of reasons why this would be a viable solution to face the challenges within the healthcare industry. The following is a breakdown of three fundamental points.

Aside from these three principle points, ChatGPT can adjust with the increasing demand for care as it can handle large quantities of inquiries. This, alongside its aforementioned 24/7 availability, guarantees both providers and patients get the assistance they need when they need it.

Better Patient Outcomes, Better Workflow

Staff within the healthcare industry are overwhelmed as a result of labor shortages. The limited resources and training, in addition to a dramatic rise in demand exacerbate this issue. Although this isn't anything new, as the National Academy of Science raised concerns about this in 2009, the pandemic has further fueled the problem. In the healthcare industry, there's a plethora of issues that need to be addressed; however, ChatGPT can ease the weight carried by pivotal workers.

Expert ChatGPT developers can reduce the burden on staff by locating the answers to routine inquiries and allowing them to focus on critical parts of patient care. Along with this, as a complementary tool to a doctor, patients will continue to receive comprehensive care and it can be utilized to ultimately improve the system as a whole.


Chetu, Inc. does not affect the opinion of this article. Any mention of specific names for software, companies or individuals does not constitute an endorsement from either party unless otherwise specified. All case studies and blogs are written with the full cooperation, knowledge and participation of the individuals mentioned. This blog should not be construed as legal advice.

Chetu was incorporated in 2000 and is headquartered in Florida. We deliver World-Class Software Development Solutions serving entrepreneurs to Fortune 500 clients. Our services include process and systems design, package implementation, custom development, business intelligence and reporting, systems integration, as well as testing, maintenance and support. Chetu's expertise spans across the entire IT spectrum.

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