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are here : IT SERVICES > IT Infrastructure |
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| Chetu’s
IT infrastructure offerings are designed keeping in mind
the key challenges organizations face in areas of managing
and controlling IT infrastructure at the center and building
our services around them. Our cost-effective customized
services are designed to address customer concerns and
challenges at each layer within the Enterprise's Infrastructure
Technology stack including Desktops, Servers, Networks,
Security, Email management etc. Our modular approach allows
us to tailor our services precisely to the customer’s
long-term needs - so they can take advantage of as many,
or as few, of our services as they need to achieve their
business goals. Our end-to-end service offering right
from Consulting/Design to Deploy/Manage help them achieve
their business objectives through entire lifecycle of
the IT infrastructure. These services are brought to our
customers with a right mix of offshore/onsite delivery
based on Chetu’s GDSS
model. |
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| Network
Services |
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Chetu’s
network services center on the key needs of Availability,
Reliability, Scalability, Manageability and Security
for the corporate network. Our solutions encompass the
complete lifecycle of any network infrastructure, ranging
from network design and architecture planning, network
audit, implementation and ongoing monitoring support.
Our solutions comprise of network implementations, network
device configuration, LAN/WAN and voice/data/video integration
and Wireless LAN setup amongst other things.
Additionally as part of our One-stop offering, Chetu assumes
the responsibility for managing the entire customer's
hardware, software, applications, databases and IT infrastructure
and offers 24X7 monitoring at basic, advanced, or customized
levels, administration and troubleshooting activities
and provides Level 1, level 2 and level 3 technical support
required to enhance efficiencies and ensure customer's
IT systems are operational with a maximum uptime. |
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| Security
Services |
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Security is the most important aspect
for any organization, given today's open-communication
networking and the need to share valuable business information.
While tracking is one component of IT security, recognizing
and protecting the network/servers/application against
potential security threats to information and information
systems, is also very critical. Chetu understands that
Confidentiality, Integrity & Availability are the
prime concerns for any organization who are using Information
Systems and security is not longer just an IT department
concern area but encompasses the overall organization.
Chetu provides comprehensive entire end-to-end life-cycle
security management services uniquely equipped to help
customers guard against security threats. Our service
offerings are delivered by certified security consultants
and experts who have hands on experience in wide range
of technologies. These services include |
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| Enterprise Security
policy design and implementation to |
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Secure from external
threats like viruses, worms, hackers etc. |
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Secure from internal breaches including
role based security, data security etc. |
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| Analysis
- Risk Assessment and Security Audits |
| Security
Monitoring and Management |
| Security Training
– Policy, Awareness and Management |
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| IT
Help Desk Services |
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In today's dynamic IT environment, businesses
need to find ways to remain focused on their core competencies
and business issues, reduce maintenance and support costs,
and improve end-user productivity. In the light of these
concerns, there is a strong need for a well-managed infrastructure
to support rapidly growing businesses.
With years of expertise with global clients, Chetu offers
a comprehensive range of services for implementing onsite
or remote help Desk systems and has a variety of cost-effective
solutions which can be tailor-made to any business. We
take up the design, setup and management of help desk
facilities for handling users' requests pertaining to
desktops / applications /networks/servers/ facilities
/ products / internal business processes. We deploy state-of-the
art tools that are being used right through the entire
help desk development cycle. Our Help Desk services provide
a 24x7 single point of contact for the user community
for all technical problems, requests, services, and inquiries.
This single point of contact includes calls for all IT
problems which, if not solved in first-call resolution,
are routed to the appropriate next level support. |
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| Email,
messaging and collaboration services |
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At the core of any business is its capability
to build a strong and reliable communication platform.
To provide time-critical and accurate information to their
customers, business users should be able to network and
collaborate with various counterparts irrespective of
their location. With the advent of messaging and collaboration
tools it is imperative that organizations be able to adopt
and integrate these tools to provide a unifying platform
for the users.
Chetu's Messaging and Collaboration services enables our
customers to achieve these objectives by bringing together
various technology platforms such as e-mail based messaging,
live meetings, real-time data sharing, corporate intranet
services, unified messaging, document sharing, video conferencing
etc. We understand that our customers need a dependable,
reliable and unifying communication platform
to be able to grow quickly. We provide end-to-end solutions
right from design and integration of such platforms to
their monitoring and maintenance. Our consultants have
extensive experience in large-scale implementations and
maintenance projects in providing these services. |
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| IT
Administration and Support services |
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In today’s competitive environment
and advent of newer tools and technologies, IT teams face
various challenges to learn and administer the Enterprise
infrastructure. Constant training is needed for the IT
staff to implement day-to-day administration for the new
tools and upgrades.
With the right mix of onsite and offshore team, Chetu
provides a highly cost-effective and lucrative service
offering to outsource IT administration. Our consultants
and administrators are trained on the latest tools and
technologies and add their combined global expertise in
customer implementations. Our ability to provide one-stop
solutions takes away the need for businesses to manage
multiple vendors. Some of our services under this umbrella
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| User
Management and administration – Day-to-day
administration related to user management, access
and security in various enterprise environments
include Microsoft Active Directory and Novell Netware. |
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Data administration – Administration
of industry standard databases like Oracle, SQL
server, DB2 amongst others. This includes database
design and implementation, optimization, large-scale
data migration, database backup/recovery etc. |
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Server administration - We ensure
that the servers and storage management devices
are up and running always as per business requirements.
Chetu has focused team of experts working on administration
and support activities for various customers worldwide.
The support group has skilled administrators for
various platforms such as Windows, Sun Solaris,
AIX, HP UX and Linux |
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Remote access administration –
Catering to the telecommuters and the “always
on road” sales team, our services implement
secure and reliable platforms that allow seamless
access to the enterprise. |
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| Network administration
– Administration and troubleshooting of network
devices including routers, gateways and firewalls. |
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| Backup
and disaster recovery services |
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The growth of computing devices has led
to increased dependence on storage and retrieval of digital
information. Sensitive and public information needs to
be securely backed up and stored regularly to quickly
come out of catastrophic disasters. IT recovery processes
need to be implemented to minimize business downtime.
Chetu’s backup and disaster recovery services provide
our customers the much needed peace of mind. We understand
that disaster can strike at any time and our customer’s
data should be methodically backed up and recovered with
minimal impact to business. Our strategies implement macro
and brick-by-brick backup and data recovery. Our self-developed
backup and recovery methodologies in conjunction with
cumulative experience with global clients have created
unique sets of best practices that can recover from any
challenge should disaster strike. Our services include
design and implementation of backup/recovery strategies,
monitoring and maintenance of backup processes. |
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| Software
Packaging and Deployment services |
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As the organizations grow
larger and spread across geographies, the complexity increases
when each group, department or division requires a different
set of applications above and beyond the core load. To
reduce total cost of ownership per client customer’s
need to find the most effective manner to load, support
and continually upgrade end user applications.
Chetu’s software deployment services help customers
take control of desktop environment through various offerings.
Our integrated solutions allow centralized deployment,
monitoring and support for end-user software applications
across the enterprise. Our services allow single click
installations throughout the customer’s distributed
infrastructure. Various services offered under our implementation
umbrella are |
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Desktop
standardization , Integration & Migration Services |
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Software Distribution Services |
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SMS /MSI Application Packaging |
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Migration of
SMS to MSI |
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Simulation and Roll outs |
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SMS configuration and management |
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Patch Management |
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The Software Packaging Service
from Chetu provides functionality, by customizing applications
to a company's unique requirement, including application
configuration, user information, and application footprint
registration for software inventory tracking across the
organization. Our software packaging engagements typically
include |
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Identification of the applications in the client
environment and the identification of those, which
must be packaged and/or replaced. |
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Development of application packaging lab processes |
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Customization of application installs to meet different
business unit requirements |
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Application
packaging for multiple hardware, OS and enterprise
layer configurations |
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Application packaging, testing (regression
and functional) and certification |
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Project management and knowledge
transfer |
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Delivery of Application using suitable
approach |
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Heavy volume / tight timeline application
conversions |
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