Chetu Modernizes Insurance Claims Process with Robotic Process Automation

Chetu was approached by a client whose business provides vehicle insurance claims management services with multiple operations throughout the United States. The company wanted to automate its current system for processing vehicle insurance claims to expedite the process and cut back on the manual workload. Chetu’s team of developers had the perfect solution: develop a bot to assist with all routine, high-volume tasks to speed up manual processes and free up employees to focus on more essential tasks.

Custom Software Development Implementing Artificial Intelligence (AI)

For this project, Chetu’s team of UiPath-certified developers engineered a robot using the UiPath tool. This software technology implements artificial intelligence (AI) to facilitate the development and utilization of software robots that replicate human actions to complete tasks. This technology is also referred to as robotic process automation (RPA).

RPA streamlines workflows, making organizations more agile, responsive, and profitable. RPA drives increased productivity by mobilizing robots to do tedious, repetitive tasks such as file copying and transferring, data input, and generating reports. At the same time, employees are freed up to focus on customer engagement and more critical projects. Software robots can interpret text displayed on a screen, input information, recognize and extract data, and perform a broad scope of functions. RPA minimizes manual errors, providing greater accuracy. RPA can keep up with spikes in the workload effortlessly to deliver increased efficiency and improved compliance.

The development team had to consider all possible problematic scenarios when creating the bot, including missing claim numbers, estimates, or other essential claim information, as well as corrupted files, and then proceed to program additional functionalities for addressing these challenges.

Upon the release of the RPA software solution, the company realized immediate benefits as their email claims process became fully automated, and the CCC-ONE application was updated in real-time. The company saw vast improvements in production, accuracy, workflow processes, and customer satisfaction.

Chetu is a UiPath-certified partner. Our expert-level development team is experienced in RPA software development services to automate repetitive business processes, improve workflows, and elevate the customer experience. Our custom RPA software solutions are totally scalable and can assist organizations of all sizes across a wide range of industries in establishing process transparency. Our RPA solutions are supplemented with AI and machine learning to provide greater efficiencies and cost-effective tools. Chetu’s RPA solutions enable organizations to compete effectively with modernized operations.