There was extreme disjunction between the various channels and points of interaction, obstructing information access and storage plus hindering cross-channel functionality. The web application was the most debilitating facet, as it was not correctly integrated with their back office accounting software.
The ultimate goal was to seamlessly integrate their platforms together so that all employees and carriers experienced a uniform interface allowing users to obtain and input accurate information.
This venture is ongoing, existing as a continuous effort to maximize functionality in a way that outfits the client's operation. We're accomplishing this by engaging the following processes and technologies.
In order to fix existing accounting errors Chetu developers…
THE IMPACT :
Overall, the TMS ran with more cohesively and fluidly. The database experienced a decrease in load times which optimized UX.
Chetu instituted advanced search functions that made searching for carrier, shipper, customer, and locations easier for user.
Overall, the client left with intelligent technology that simplified their existing system, allowing customer and carriers to connect more efficiently.