Custom debt collection software including accounts receivable management, credit / risk management, customer relationship management, analytics, reporting, and workflow automation solutions with integrated payment processing.
Programming of work queue management applications with rule-based algorithms for account assignments, action lists, agent activity tracking, and other mission-critical features. Custom parameters can be set based on geography, time zone, state, locality, regulation, account age data, debt category, debt amount, and responsible party.
Development of credit risk and reporting management applications with custom integrations to credit bureaus (Experian, Equifax & TransUnion) including features for credit report storage/analysis, custom credit scoring formulas, risk alert features, plus in-depth and predictive analytics programming. We configure and implement third-party credit risk management software from MicroBilt and Data X, among others.
Integration of payment solutions including real-time payment processing for credit/debit card, ACH, and other payment types, plus payment plan management features. Custom web portal development with debtor, client & agency dashboards, Role-Based Access Controls (RBAC), encryption security, Electronic Bill Payment and Presentment (EBPP) modules, electronic document management/e-signatures, and other features.
We engineer communication solutions, including predictive dialing, client/contact database management, communications recording/tracking, callback scheduling, and more. Integrations with Interactive Voice Response (IVR) to maintain compliance for payment authorizations over the phone.
Programming of debt collection analytics and reporting features, including interactive Key Performance Indicators (KPIs) visualizations and modules for forecasting, compliance management, audit preparation/automation, credit bureau Metro 2 formatting, IRS reporting features, and more.
Custom control panel development with features for managing accounts, e-mail/letter drafting, mail merge capabilities, invoice attachments, dispute management, direct dial from screen/call log, and other customizable features. We engineer account management applications including debt calculators, claims management, multiple account matching, and more.
Custom integrations with legacy and third-party software including apps for Accounts Receivable (AR), general accounting, CRM, and ERP solutions. RESTful API integration allowing for automation of processes including letter generation, mail processing, bankruptcy verification, skip trace functions, invoice management, credit management, account updates, custom notifications, and more.
Chetu's software development experts helps your software comply with standards inherent to the finance, credit, and collections industries including anti-money laundering and consumer protection standards, Consumer Financial Protections Bureau (CFPB), the Fair Debt Collection Practice Act (FDCPA), and Payment Card Industry Data Security Standards (PCI-DSS)