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Case Study
Chetu created a customized NOC services strategy to safeguard the client's patient data and optimize its network infrastructure performance.
SCHEDULE A NOC STRATEGY SESSIONThe technology leveraged on this project included:
Our software specialists developed an individualized NOC support services system to proactively monitor the client’s IT infrastructure, enhancing data and systems security and optimizing server performance for more uptime, efficient workflows and resource allocation.
Our client is a Pharmacy Benefit Manager (PBM) that offers innovative solutions to manage prescription drug benefits. The company aims to simplify the complexities of healthcare by providing a more efficient, user-friendly experience for insurers, employers, and patients. Their services include formulary management, rebate optimization, drug utilization review, and specialty pharmacy management.
Pharmacy Benefit Managers continues to be a highly lucrative healthcare sector, with Statista reporting a global market valuation of $470 billion. The healthcare industry continues embracing tech-based solutions to expand the scope of operations, elevate patient care, and reduce expenses. Chetu knows the value of data protection and monitoring and with the industry’s success predicated on accurate data processing, our data security experts leverage modernized cybersecurity resources to ensure protection of critical data assets with adherence to stringent, patient data processing practices.
Chetu was tasked with creating and implementing a tailored Network Operations Center (NOC) strategy, providing the client with real-time rapid alerts of data anomalies, cloud performance assessments, and careful monitoring and troubleshooting of infrastructure resources.
Adopting an external NOC strategy mitigates costly system downtime by providing 24/7 proactive monitoring, enabling performance detection inefficiencies before having to act, facilitating more system uptime with a centralized point of contact for incident management and enabling a company’s IT team to shift focus to greater priorities.
Our software specialists revamped the client’s data storage infrastructure, leveraging Datadog for efficient data computation within a unified infrastructure platform for real-time data monitoring and easy scalability within evolving infrastructure architectures. Utilizing Datadog enabled Chetu to seamlessly integrate its features within different ecosystems, including cloud-based platforms.
Additionally, Chetu implemented PagerDuty for efficient IT incident management and resolution. PagerDuty offers a versatile solution for businesses seeking to adopt a NOC strategy. Infused with intuitive automation, PagerDuty streamlines IT issue resolution processes, from proactive response to reporting to resolution, PagerDuty augments personnel by reducing costly system downtime with customizable alerts for prompt escalation and response times.
Chetu’s comprehensive NOC strategy included implementing Freshservice, a cloud-based IT service management resource with mobile app access, enabling IT personnel to remotely manage inquiries and complete service requests. Freshservice can be enhanced with Artificial Intelligence and analytics to accurately study IT trends, assess system asset health, and empower personnel with data-driven decisions.
Chetu created and seamlessly implemented an individualized NOC services plan designed to reduce system downtime, safeguard critical data assets, and provide the client with specialized IT monitoring and scalable solutions. Lucintel, a leading market research consultancy firm forecasts outsourced NOC service markets will grow 25% from 2025-2031, and with MarketsandMarkets reporting the global managed network services market to exceed $89 billion in revenue by 2028, we see ample opportunity for IT software specialists and to capture market share.
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