Pega integrates business process management, CRM, robotic process automation (RPA), and AI-driven decisioning on a single platform, enabling businesses to automate workflows, enhance customer experiences, and manage digital processes seamlessly.
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Implement enterprise automation into your workflows using Pega's top-notch BPM engine. At Chetu, we design and implement Pega digital process automation solutions that remove manual delays, standardize operations, and ensure smooth processing from start to finish, all without custom coding.
Enhance customer experiences with Pega’s integrated CRM platform. Our experts implement Pega Customer Decision Hub, which allows simultaneous decision-making. Additionally, we implement Pega Customer Service for intelligent multichannel support and Pega Sales Automation for data-driven sales processes.
We make it easy to connect Pega software integration with your current ERP systems, older applications, cloud solutions, and third-party services using APIs. We ensure seamless cross-platform workflow enablement, integrating Pega’s advanced features with your existing setup without causing disruptions.
From initial deployment and environment setup through configuration, customization, and launch, we deliver full Pega implementation services customized to your industry. We also specialize in migration, system modernization, and performance optimization even after deployment to ensure profits in the long run.
Chetu is a trusted global provider of AI-powered software and technology solutions. For more than 25 years, our experts have helped organizations modernize operations, enhance efficiency, and accelerate innovation. With vast industry expertise and a people-first approach, we build secure, scalable systems that bring real results and lasting impact.
The Pega Platform is a robust tool designed to help businesses go through digital transformation. It provides various features that streamline everything from building applications quickly to implementing self-managing AI agents.
Pega low-code application development environment allows companies to create scalable applications quickly. With its model-driven setup, both business owners and IT teams can work together smoothly, while still keeping everything under control.
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Pega workflow automation orchestrates end-to-end business processes across systems, teams, and departments. Built on BPM (business process management Pega), it unifies workflows, business rules, and decisioning into a single intelligent layer.
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Pega case management solutions provide dynamic, event-driven case lifecycle management. The platform adapts to changing business conditions using rules-driven case handling and real-time process adjustments.
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Pega’s decision engine delivers real-time, next-best-action recommendations across customer and operational journeys. As a centralized decisioning platform, it continuously learns and adapts using predictive analytics and Pega GenAI capabilities.
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Pega customer relationship management connects all customer interactions, regardless of the channel. Ominchannel customer engagement merges intelligent workflow automation with data insights to ensure that engagements are personalized and consistent.
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Pega RPA extends automation beyond workflows, automating tasks using bots. This not only boosts productivity by handling repetitive tasks but also integrates with older systems effectively.
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The business value of Pega goes beyond features. Enterprises that invest in Pega implementations consistently record measurable improvements across speed, efficiency, and customer loyalty.
Faster Launch: With low code BPM tools, businesses can quickly move from concept to deployment in weeks instead of months.
Improved Operational Efficiency: Pega’s decision management and RPA can boost throughput significantly, by 40 to 70%.
Enhanced Customer Experience: Real-time engagement strategies lead to more accurate responses and higher conversion rates.
Scalable Solutions: Its cloud-native architecture supports deployment across major platforms like Azure, AWS, and Google Cloud deployments.
Unified Automation: Pega’s center-out approach offers integration of CRM, BPM, and RPA, all together, thus streamlining the operations across all departments.
Our certified developers plan out customized Pega implementations to meet the unique needs of your industry, ensuring the businesses get all the benefits of Pega services efficiently. Here’s how Pega can be applied across different fields:
Pega for banking, streamlined processes for compliance, onboarding & loan automation
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Pega for insurance, automation of claims management, policy creation, and underwriting processes
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Focused on patient engagement and care management alongside regulatory compliance
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Improved order management and assurance of service delivery
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Enhances citizen services and manages case processes efficiently.
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We offer a complete range of services related to Pega development services, covering everything from consulting on strategy to ongoing support.
Pega Consulting & Strategy: Our certified Pega consultants assess your current architecture, map your business objectives to Pega capabilities, and design a structured roadmap for implementation.
Pega Implementation Services: Full Pega deployment including environment setup, Pega Infinity deployment, Pega software integration with existing systems, and user testing.
Custom Pega Development: Tailoring Pega for specific needs by building custom aspects when standard solutions aren’t sufficient.
Migration & Modernization: Migrate from older BPM tools or older Pega versions to the latest version with minimal disruption.
Enterprise Deployment & Cloud Enablement: Deploy Pega Platform on your cloud of choice, AWS, Azure, or Google Cloud, with optimized infrastructure configuration, security hardening, and SSO integration.
Ongoing Support & Optimization: Ongoing assistance post-launch, including monitoring, upgrades, and governance.
Client needed a modernized web app with real-time data and intuitive institution comparison tools.
Streamline compliant marketing content creation through intelligent automation and governed workflows.
“I just want to thank you for your work with us over the last 2 years. I have been very impressed with your ability to make our vision become a reality. We have made a lot of changes to the system and you were always willing to make those quickly in order to improve our system.”
- Todd P., Director, Program Development
“The whole team worked very hard in completing this project. It wasn’t an easy project because our business model is geared to serve B to B customers in a niche market of quilting and crafting. Finally, I am thankful for your leadership in getting this project completed.”
- Tahseen S., President
“The mobile resource team played a critical role in translating complex biometric and age-verification requirements into a user-friendly mobile experience. They demonstrated strong ownership of the mobile application, ensuring seamless integration with the native biometric.”
- Tyrone W., Chief Executive Officer
Organizations investing in Pega don’t just modernize workflows they unlock measurable business value. From faster delivery cycles to improved decision-making, the benefits of Pega extend across every layer of the enterprise.
Faster Time-to-Market: Launch applications and workflows rapidly using low-code capabilities
Improved Operational Efficiency: Streamline processes with intelligent workflow automation and reduce manual dependencies
Enhanced Customer Experience: Deliver real-time, personalized journeys through customer experience automation
Enterprise Scalability: Scale seamlessly across departments with cloud-ready architecture and enterprise scalability
Unified Automation: Break silos with a single platform that connects CRM, BPM, and RPA across the organization
Our certified Pega consultants bring over 25+ years of experience in enterprise software delivery. The expertise spans across Pega BPM, Pega CRM, Pega Infinity, and intelligent automation, backed by a proven track record across banking, healthcare, insurance, and government sectors.
Pega integrates business process management, CRM, robotic process automation (RPA), and AI-driven decisioning on a single platform, enabling businesses to automate workflows, enhance customer experiences, and manage digital processes seamlessly.
Pega is equipped with both CRM and BPM tools and, as a result, offers capabilities on a single platform, allowing businesses to manage and automate processes, cases, and customer interactions effectively.
The time frame varies based on project complexity. Simple setups can take about 8-12 weeks, while more involved deployments may take 3 to 6 months. We conduct a detailed scoping phase to provide a realistic timeline before any development begins.
Yes, it was designed for large-scale operations and is trusted by major organizations across various sectors. Its cloud-native architecture, enterprise security features, and governance controls make it one of the most trusted platforms for large-scale digital transformation.
Pega Infinity serves as the core engine for development and runtime processes, while the broader Pega Platform encompasses all capabilities, including deployment and usability features. The latest version, Pega Infinity '25, introduced Predictable AI™ agents and Agentic Process Fabric for enterprise-grade agentic automation.
Yes, Pega is one of the leading low code BPM platform, which allows businesses and IT teams to build automated applications without requiring heavy coding. The Pega GenAI Blueprint further improves this service by generating workflows and case types and offers Pega software integration from existing old assets, thereby enabling automation at speed.
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