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Case Study
Chetu’s software specialists leverage Opera PMS to provide end-users with robust experiences to efficiently complete hotel bookings and reservations to augment a travel & leisure company’s strategy to expand its market reach, access key data-driven insights, and grow revenue streams.
The technology leveraged on this project included:
Enable end-users to efficiently complete hotel bookings and reservations, ultimately growing the client’s revenue base and expanding its reach in growing markets to gain a competitive edge. Utilizing Opera PMS enables revenue optimization and centralized reporting for data-driven property performance evaluation.
Founded in 2006, our client now operates 18 destination hotels across Europe and the U.S., working to provide guests unique experiences while focusing on sustainability. Destination highlights include John O’Groats, North Highlands, Scotland, Trewhiddle, and South Cornwall, England, Tsarina Lodge in Alaska and South Fork Lodge, Idaho, USA.
Chetu was tasked with streamlining the client’s hotel reservation and booking platform to provide end-users with a more efficient and intuitive platform. Our software experts utilized Micros Opera API, SynXis HTML, SynXis API, and Micros Opera PMS. The PMS program accurately authenticates and authorizes end-users and seamlessly implements payment options for customer convenience.
Chetu’s software specialists developed a class library to render hotels URL, retrieve room rates and room types using screen scraping through SynXis CRS. Additionally, Chetu was required to create a centralized API to streamline multiple query requests.
Opera remains a property management system (PMS) benchmark due to its versatility, enabling efficient reservations, inventory management, and accounting. Chetu leverages Opera due to its easy configuration and scalability, seamlessly exceeding the requirements of individual properties and can be operated in single-property or multi-property mode with no change in features and performance.
Property managers gain unique insights into total revenue generated, market segment, and guest experiences with centralized reporting for accurate property and staff performance evaluation. Leveraging key, data-driven insights facilitate personalized marketing campaigns for promoting repeat guest check-ins and revenue optimization.
Statista forecasts the U.S. travel and tourism industry is projected to exceed $265 billion in market volume by 2029. Hospitality Investor, a trade publication providing hotels, investors, developers and consultants with key market insights reports 40,000 global hotel properties invest in and utilize Opera PMS, making the program a market leader for optimizing operations.
Properties seeking to gain a competitive edge should contact property management software experts to discuss creating and implementing an Opera PMS strategy to grow new revenue streams and optimize operations. Software developers skilled with enhancing and integrating PMS resources are poised to capture global property market share, forecasted by Market Insighters World to exceed $2105.3 million by 2030.
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