Omnichannel Retailing Solutions
We develop and deploy omnichannel software systems that unify e-commerce and brick-and-mortar retail services in order to deliver continuous brand engagements and customer experiences. Effective omnichannel strategies demand retail software experts who know how to construct centralized hubs for tracking and managing POS, inventory, order management, Customer Relationship Management (CRM), accounting, customer service, and analytics.
Omnichannel Technology Architecture
We construct the platform infrastructure for comprehensive omnichannel strategies, ensuring consistent customer experiences across channels (websites, mobile apps, in-store) and touchpoints. Our retail and e-commerce software specialists know how to design custom APIs, In-Memory Data Grids (IMDG), and information models and data schemas that provide organizations with a single source of truth for their data.
Omnichannel Distribution and Supply Chain Services
We program unified in-store and e-commerce order management systems that ensure enterprise-wide visibility of inventory and abridged shipping from/to any store or distribution center. All fulfillment touchpoints are tracked through the same database and platform. This facilitates automated and manual delivery tracking, as well as another opportunity to analyze customer behavior and process efficiency.
Omnichannel Marketing Solutions
We develop cross-channel software solutions that allow organizations to deliver targeted marketing to individual customers, including personalized recommendations, discounts and digital coupons, loyalty benefits, social media advertising, and curated content. We can utilize AI, machine learning, and other analytics automation tools to study customer behavior when it comes to purchasing, fulfillment, brand engagement, social activity and more.
Omnichannel Customer Experience Management
In addition to linking retail and ERP services across channels on the back-end, our front-end programmers design User Interfaces and Experiences (UI/UX) that’s consistent across smartphones, desktops, tablets, and even in-store self-service kiosks.
Omnichannel Contact Center Solutions
We develop robust, cloud-based Communication Platforms as a Service (CPaaS) that act as omnichannel contact centers (or call centers). Organizations can use this platform to communicate with customers via social media, SMS, VOIP, email, live chat, helpdesks, and other channels.